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Latest blogosphere posts tagged “customer analytics”
If you have a social media bone in your body you will know about the recent hack of Buffer . You may also have seen or experienced its response, I know I did. In my opinion, and many others, Buffer did a stellar job in responding to a major issue. Almost as if to counter point Buffer’s success, internet ...2 weeks ago
It’s Tuesday afternoon and you’ve just been handed a stack of customer feedback forms with a wealth of information and data to go through and analyse before Friday. You look at the forms; there are numbers, scales, and paragraphs upon paragraphs of commentary. You pause for a moment and breathe. Where do you ...3 weeks ago
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