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22 hours agoRight-brain thinking will not take you to the next level without distinct business goals. The right-brain approach has always been a metaphor
28 days agoThe greatest challenge of escaping the sameness of your product or service is to stay ahead of what your direct competition offers.
31 days agoDO YOU HAVE A STRONG PERSONALITY? If you have a very strong personality, then chances are you’re an Instigator-type communicator.
42 days agoHere’s the reason that you want context from your customers: There is no greater source of new opportunities. Forget what you thought you knew
49 days agoWe have all experienced the paradox that “the more successful a company becomes, the more likely it is to become removed from customer segments.”
57 days agoThe next great opportunity to drive customer closeness is optimizing the recognition of your most loyal customers. We live in the “age of
63 days agoThe new competitive advantage is in outperformism, built around delivering the passion in your organization for being customer-centered.
71 days agoOutperformism is what successful organizations must do to differentiate their products and services and keep their competitive advantage.
79 days agoRecently I was asked to give a brief presentation on Linkedin. The following are some of the resources I came across as I formalized a presentation.
83 days agoMattie Watson of WCM presented this great session earlier this week. Mattie is consistently rated as one of our top presenters and really
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