customer experience

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Original Technorati articles tagged “customer experience”

• in Technorati Women
  A Celebration for Every Customer
  ... I walked into a store today, crammed with people.... The vibe was hot, full of folks lusting after technology, gathering trying and buying new tools and toys. But there was one thing that stopped me in my tracks. Mid way through my purchase process, which was fairly un-exciting, everyone stopped what they were doing all over the store, literally hundreds of people, and started applauding with vigour. The whole store erupted into cheers... Find out why, and read three important tips for how you can create a similar vibe for your business here....
  by stretchyourself / on Apr 4, 2011
• in Technology
  New Starbucks Pay-By-Phone, Will The Experience Take Off?
  Will proprietary apps help phone payments take off or lead to app overload?
  by experiencerethink / on Jan 19, 2011
• in Guru
  Giving Clients a Memorable “Customer Experience”
  “Customer Experience” is an integral part of the sales process. It is a step that can build trust and bind a client to you with unspoken loyalty.
  by stretchyourself / on Nov 26, 2010

Latest blogosphere posts tagged “customer experience”

 

• Proof of The Obvious – A Recipe For Market Share Growth

  
  Opinion Mining for Customer Insights — Authority: 116
  There is a lot written in the last few years about the importance of consumer engagement with brands in the age of  the Social Customer. Most writings are focused either on teaching how to get most Facebook likes and Twitter followers for your brand or how to manage PR disasters fueled by social media winds. I ...
  1 week ago

• Leave This At Home Before Servicing Customers

  
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  The customer service industry requires one to exercise certain characteristics when servicing customers. Poise, patience and professionalism to name just a few. There is, however, one three-letter word that can hinder one’s ability to consistently display these characteristics. That word is EGO . My definition of ...
  1 week ago

• Advertising Goes Cray-Cray

  
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  Mountain Dew recently dropped this controversial ad that featured a battered waitress trying to pick her assailant from a lineup of black suspects and a goat. One could be forgiven these days for turning to the astrology section of their local paper, or a curious nod to the evening sky to see whether a full moon was ...
  1 week ago

• How I armed my kid to battle predatory brands, and what she taught me in return.

  
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  Surprise surprise - theres a social media firestorm brewing about Ambercrombie and Fitch again.... This embroilment is related to a  comments made by CEO, Mike Jeffries  in an interview, related to Abercrombies targeting of the "cool set."  In Jeffries terms, the brand is exclusive by design - targeted to the ...
  1 week ago

• Digital Marketing Briefs: SalesFUSION v8, Chief Customer Experience Officers Dish on Social Media

  
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  The customer experience, it’s not just a passing thought in digital marketing, it’s a core focus as seen from the countless products dedicated to improving it, which include this week’s marketing briefs. Read full story… Follow us on Twitter Join free newsletter View upcoming ...
  1 week ago

• Marketing to Millennials? Then Take Us Seriously

  
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  Let me tell you about one of the most amusing parts of my job. At the types of trade shows, user conferences, and marketing technology industry events I attend, the prevalent demographics are usually pretty similar: men and women in their 40s, 50s, and sometimes even 60s (almost all white and heterosexual). When you ...
  1 week ago

• Lowering Customer Churn in Hospitals with CRM Solutions for Knowledge Management

  
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  People often feel that the healthcare sector is all about large corporate centres running up unnecessary bills for patients that do not really need such extravagant treatment. And unfortunately, in many cases, this was the exact scenario that was playing out. However, now with a number of corporate hospitals offering ...
  1 week ago

• Customer Signals for Adapting Experiences

  
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  A chemical manufacturer with a solid customer listening program noticed an uptick in complaints about pricing. Unlike many firms, which would take the comments at face value and take action accordingly, this company first stepped back and reflected on its strategy: It sold premium chemical for advanced applications ...
  1 week ago

• Becoming a Library Customer – Can we Improve that Experience?

  
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  Has your library ever really thought about the experience around becoming a library card holder, or worked to improve it? At most libraries, when someone gets a library card for the first time, here’s what we do: we give the person their library card. We might also hand them a printed list of either “stuff you ...
  1 week ago

• Four Lessons Marketers Can Learn From Yoga

  
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  As a yoga practitioner and marketing professional, I have come to see the parallels of these two seemingly unrelated practices. The foundational principles associated with yoga can direct our day to day and even high-level strategies as marketers. Read on to learn four marketing lessons from this ancient practice. No ...
  1 week ago

• Capton Introduces New All-Digital Pour Spout, the Most Advanced Beverage Data Collection Device in the Industry

  
  eReleases Press Release Headlines — Authority: 163
  Final Element in Comprehensive Upgrade of Beverage Tracking Solution for the Data-Driven Beverage Operation IRVINE, Calif., May 9, 2013 /PRNewswire/ – Capton today announced the general availability of its new all-digital pour spout, the most advanced beverage data collection device in the industry. (Photo:  ...
  1 week ago

• Building a Customer Experience Strategy

  
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  This sounds like an ambitious post and I guess it is, but let me say up front that there is no "one size fits all" answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What is customer experience? Im not ...
  1 week ago

• How to Create a Social Support Team for Free

  
  Social Media Examiner — Authority: 715
  Do you have customers seeking support via social media? Are people talking about your company online? Many companies simply can’t afford to hire a social support team. So what are your options to manage these conversations with little to no resources? Keep reading for tips on how you can create a free or low-cost ...
  1 week ago

• Customer Experience, It Doesn’t Just Happen!

  
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  Many small businesses choose to differentiate themselves on the basis of their service. I get it and it is a worthwhile ambition. Where it falls apart is in the communication and the execution of this vision. John DiJulius in his book What’s the Secret gives us a formular to follow to create a service that [...]
  1 week ago

• Two Customer Experiences Gone Wrong – LinkedIn, Arby’s

  
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  Two national companies have created lessons for all of us. First, from LinkedIn #1:  I received the email on the right from LinkedIn today. I don’t actually know anything about the LinkedIn Contacts feature yet.  It’s probably really good.  But can’t they be more selective in choosing a contact to display? ...
  1 week ago

• Choose Your Own Marketing Adventure: Ann Handley on Making B2B Marketing Fun and Seeing Content Moments Everywhere

  
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  Here at MarketingProfs, we’re hard at work pulling together the final agenda for our  B2B Forum 2013 this fall. We couldn’t do it without the insight of a select group of trailblazers in the B2B marketing space. Some of those advisers we are highlighting here, in a series of interviews centered around this ...
  1 week ago

• The 6 Laws of Customer Experience by Temkin Group

  
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  The Temkin Group has released a free ebook called The 6 Laws of Customer Experience which is an excellent read.
  1 week ago

• [DE] Call Center haben ausgedient, Kundenservice 2.0 per Communities (via Heike Simmet)

  
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  Einmal mehr ein sehr lesenswerter Beitrag von Heike Simmet. Diesmal zum Thema Kundendienst im sozialen Zeitalter: Die traditionelle Call Center Welt der One-to-One Kommunikation hat heute ausgedient.   Denn in der neuen vernetzten Service-Ökonomie wird Wissen immer stärker zum gegenseitigen Nutzen ausgetauscht. ...
  1 week ago

• 5 Customer Service Lessons from the Department of Motor Vehicles

  
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    You can learn from every situation.  Whether it was an incredible service experience that makes you a raving fan or whether it is one where you’re left shaking your head. A few weeks ago, I had the opportunity to celebrate a milestone with my daughter.  It was time for her to obtain her driver’s ...
  1 week ago

• Incorporating Social Insight to Enhance Engagement

  
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  Theres a distinct difference between hearing and listening. While most companies hear what their customers are saying about the brand via social media, very few truly listen to the problems at the core of customer sentiment so they may act upon such feedback to improve experience. Social insight presents companies ...
  1 week ago

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