customer experience

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Original Technorati articles tagged “customer experience”

• in Technorati Women
  A Celebration for Every Customer
  ... I walked into a store today, crammed with people.... The vibe was hot, full of folks lusting after technology, gathering trying and buying new tools and toys. But there was one thing that stopped me in my tracks. Mid way through my purchase process, which was fairly un-exciting, everyone stopped what they were doing all over the store, literally hundreds of people, and started applauding with vigour. The whole store erupted into cheers... Find out why, and read three important tips for how you can create a similar vibe for your business here....
  by stretchyourself / on Apr 4, 2011
• in Technology
  New Starbucks Pay-By-Phone, Will The Experience Take Off?
  Will proprietary apps help phone payments take off or lead to app overload?
  by experiencerethink / on Jan 19, 2011
• in Guru
  Giving Clients a Memorable “Customer Experience”
  “Customer Experience” is an integral part of the sales process. It is a step that can build trust and bind a client to you with unspoken loyalty.
  by stretchyourself / on Nov 26, 2010

Latest blogosphere posts tagged “customer experience”

 

• The Future of Schools, maybe even Work

  
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  A few months back, I interviewed author, Joe Pine where we discussed the digital frontier and augmented reality . Joe, along with co-author Korn provide a new tool The Multiverse™ that helps your organization to search the Infinite Possibility of value creation that lies on the digital frontier. Several examples ...
  1 day ago

• Mobile Drives Daily Facebook Use

  
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  Earlier this week, I tapped into a recent research report— Data Snapshot: Communications and Media Benchmark — to write posts about Facebook usage by age, gender, and ethnicity. Well, my Facebook analysis continues… There has been  some concern raised about Facebook’s revenue projections because of the ...
  3 days ago

• Co-branding for clients

  
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  There have been times in my work career when a software feature/solution comes up in conversation multiple times within a short period of time. When this happens, it makes me stop and think as if the event itself is raising a hand to get my attention. Pay attention, this is an important concept. Learn from it! This ...
  3 days ago

• Balancing Your Small Business Expectations with Those of Your Customers

  
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  Those of us who work in the small business world talk a lot about market research and understanding what it is your customers really want. We point to social media as a great resource for listening, monitoring, and discovering. By observing how our customers act and react, and watching what they say, we can learn a ...
  3 days ago

• A big business secret every small business can use

  
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  Big businesses appear to have one huge advantage over smaller guys – they have access to best practice knowledge and tools to help them beat their competition – especially smaller competitors. Think you can’t access these skills and knowledge? Think again. Let’s start with secret number one – your ...
  3 days ago

• Delightful Dell Service Shows a Real Turnaround

  
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  Sometimes it feels like our technology picks the toughest time to test us! I was on the Calgary leg of a road trip to Regina, Calgary, Seattle, and Anchorage a few weeks ago when my computer failed to boot up as I arrived at my hotel room that night. I live on this thing. I use it for e-mail, writing, reading e-books, ...
  3 days ago

• VIDEO: The Small Business Customer Communications Makeover – Premiere Care Homecare

  
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  The final set of videos from the Small Business Makeover Contest features Premiere Care Homecare, a home healthcare agency serving several counties in Florida. The company has been successful in growing their profile with patients and hospitals, but wants to increase their influence amongst another key market — ...
  3 days ago

• Getting to Know You – Kronos Customer Experience 2012

  
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  I’ve had the pleasure of meeting with a few hundred Kronos customers over the past week in New York City, Milwaukee, and Columbus (Ohio). Annually, we host about 25 free one-day conferences around the US to provide our customers with an opportunity to learn, network, and give us their feedback. This is in addition ...
  4 days ago

• Trader Joes Customer Experience Obsession

  
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  Trader Joes wants to be your neighborhood store--a place where youre welcomed by people who want to have a personal relationship with you. Thats why Trader Joes resisted installing scanners as part of its checkout process for years. The hesitation came from concerns over the sound the scanners make, usually a ...
  4 days ago

• Five Reasons to Create Online Videos for Your Customers

  
  Marketing Profs Daily Fix — Authority: 514
  A guest post by Jim Dicso of SundaySky. When consumers shop online, they expect to receive the same personalized attention they get in-store, with engaging experiences throughout their decision-making process. To create those engaging online experiences, innovative marketers are turning to online video . ...
  4 days ago

• 5 Important Customer Service Statistics for Call Centers

  
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  Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and only the best businesses are keeping up. Superior customer service experience generates return customers, loyalty, and ultimately, higher profits. To help with this challenge, I’ve ...
  4 days ago

• In Marketing, Its All About Building Relationships

  
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  Customers are becoming more demanding and also more discerning. One of the reasons behind their amplified expectations is an increase in choices, which mean that customers no longer have to settle, but can choose the best products and brands they do business with.But more than anything else, customers are expecting ...
  4 days ago

• Top 8 Reasons to Join Us in San Diego at the CXPA Event in June

  
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  There are many customer experience events, and several of them are very good. But I want to make the case for joining us at the Customer Experience Professionals Association (CXPA.org) Members Insight Exchange on June 19 & 20 in San Diego at the Del Coronado. In case you don’t know about the CXPA, it’s a ...
  4 days ago

• To Get Loyalty from Your Customers, You Must First Be Loyal to Them

  
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  I enjoy my cable TV, Internet, and phone service through one provider. It’s called bundling and usually saves the customer money. The company we use for these services gave me an incentive to switch to them. It saved me quite a bit of money. Then, after a year, that sweet deal went away. As expected, I started ...
  4 days ago

• 6 Ways to Advance Your Call Center Performance (Part II)

  
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  As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance . Recap: In Part I of this blog post, I covered the following three areas to focus ...
  4 days ago

• Stop Hassling Your Customers

  
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  When is the last time you waited in a painfully long line because the staff couldn’t open a new register, or were charged a “convenience fee” to pay a bill online, or spent 10 minutes on a website just trying to find basic contact information? How about the number of unclear emails you receive in a day, ...
  4 days ago

• Customer Loyalty and Advocacy: What Can We Learn From Jonathan Ive and Zappos?

  
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  Customer focus: no progress in ten years? In a recent post on CustomerThink , Bob Thompson shared his experience with AT&T and Colin Shaw made the following comment: “No progress in ten years… I am sorry to say Bob but this doesn’t surprise me. I used to work for BT before setting up Beyond ...
  4 days ago

• Customers Exaggerate, So Don’t Overreact

  
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  This week’s theme on the blog seems to be customer service and online reviews, but that’s not by design. It’s just the way it happened as I have been writing my posts. I’d like to pretend that these issues that relate to small business were planned for Small Business Week, but it’s just dumb luck. On ...
  4 days ago

• BMW opens its first brand retail store in Paris and aims for the utopian single customer experience

  
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  Ferrari were the innovators in this space back in 2007, led by their Head of Sales, Marketing and Communications at the time – Dany Bahar. The Ferrari Store was then joined by Ferrari Artelier – providing an area within flagship stores where customers could feel and experience its products and the type of ...
  4 days ago

• Companies Lack Contextual Customer Data

  
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  Creating a customer-centric culture isnt an easy feat today. With ever-evolving customer channels, consumer devices, and multiple Web experiences, delivering a targeted customer experience is becoming more and more difficult. There’s more… To read the rest of this blog posting click here or visit ...
  5 days ago

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