customer experience

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Original Technorati articles tagged “customer experience”

• in Technorati Women
  A Celebration for Every Customer
  ... I walked into a store today, crammed with people.... The vibe was hot, full of folks lusting after technology, gathering trying and buying new tools and toys. But there was one thing that stopped me in my tracks. Mid way through my purchase process, which was fairly un-exciting, everyone stopped what they were doing all over the store, literally hundreds of people, and started applauding with vigour. The whole store erupted into cheers... Find out why, and read three important tips for how you can create a similar vibe for your business here....
  by stretchyourself / on Apr 4, 2011
• in Technology
  New Starbucks Pay-By-Phone, Will The Experience Take Off?
  Will proprietary apps help phone payments take off or lead to app overload?
  by experiencerethink / on Jan 19, 2011
• in Guru
  Giving Clients a Memorable “Customer Experience”
  “Customer Experience” is an integral part of the sales process. It is a step that can build trust and bind a client to you with unspoken loyalty.
  by stretchyourself / on Nov 26, 2010

Latest blogosphere posts tagged “customer experience”

 

• Five Questions For Social Media Success

  
  Think customers: The 1to1 Blog — Authority: 458
  In a recent study, Temkin Group and Peppers & Rogers Group examined the social media activities within companies. It turns out that less than 40 percent of large companies have achieved even modest value from their social media efforts, but nearly 90 percent expect to gain that value over the next three years. A ...
  6 days ago

• Hoffmans Hot Seat: Engaging Customers via Online Video

  
  Think customers: The 1to1 Blog — Authority: 458
  1to1 Medias Tom Hoffman speaks with SundaySky President and Chief Revenue Officer Jim Dicso about ways that companies can use online video to engage customers and form tighter relationships. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog
  6 days ago

• Smart Use of Social Media

  
  Capable Blog — Authority: 85
  How it Capable Blog Started Four years ago I started this blog. Capable People was young and acquiring its leads very much by word of mouth (which it still does, of course). I was researching ways to increase the visibility of our corporate website, get it higher up search engine rankings, more visitors, and so on ...
  1 week ago

• Thinking About Multi-Channel

  
  BrainFood Extra — Authority: 85
  This post is for anyone in customer leadership who needs to think clearly about their multi channel strategy. Offering a multi channel service is now expected and technology solutions are plentiful. But what’s the thought process that drives success and avoids poor customer experience and disapointing internal ROI? ...
  1 week ago

• The future of marketing - Knowing whats coming!

  
  Customer World — Authority: 79
  The profession of marketing is the midst of a huge change. New devices, social media, data-led insights are changing the dimension for brands like never before. Heres a perspective shared by some experts of whats coming and how we need to get prepared. I picked-up some of the points and trends and sharing them here: ...
  1 week ago

• Creative Ways to Use #QR Codes for Marketing

  
  Planet Of The Apps — Authority: 117
          In a recent article written by Ekaterina Walter , a social media strategist at #Intel, QR codes are literally a #marketing dream. It would seem however, that many marketers are not seizing the opportunity to take advantage of this potential. With an increasing number of users scanning QR #codes ...
  1 week ago

• The link between customer experience and employee engagement: More art than science

  
  Ideas for Business Growth - Simple and Straightforward Ideas to Help Grow Your Business — Authority: 97
  photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement and employee engagement and the link between the two of them. What was and is interesting is the rising consciousness amongst many firms of how connected employee ...
  1 week ago

• NRF Reveals the Future of Customer Experience Is Now

  
  Think customers: The 1to1 Blog — Authority: 458
  Its an exciting time to be a retailer. In addition to the announcement made on Monday at the National Retail Federations Big Show in New York City that retail sales are forecasted to grow 3.4 percent this year, the show also demonstrated that retailers will soon be better positioned than ever to offer customers a ...
  1 week ago

• Cisco Study Illustrates How Immersive, In-Store Shopping Experiences“Catch” and “Keep” Tech-Savvy Consumers

  
  Paternal Prose — Authority: 146
  NEW YORK, NY, Jan 16, 2012 (MARKETWIRE via COMTEX) –National Retail Federation 101th Convention & Expo, Booth 851 — ACisco(R) /quotes/zigman/20039/quotes/nls/csco CSCO +0.88% survey released today identifies new ways forretailers to “catch” and “keep” channel-hopping customers torevitalize ...
  1 week ago

• What Isaiah Berlin would tell you, as CIO, about Information and CRM.

  
  Michael Maoz — Authority: 92
  The 18 presentations that need to be brought to editing for our upcoming conference, Gartner Customer 360 Summit ( http://bit.ly/wBQyzi ) are now safely behind me, as are the case studies. More immediately ahead is today’s Gartner Webcast ( http://bit.ly/zjtcIY  ) that looks at “Using Insight to Create Customer ...
  1 week ago

• What Makes a Great Software Buying Experience?

  
  The Top Floor Flat — Authority: 85
  Tweet Over the last few months I’ve been responsible for researching and the eventual purchase of a number of new software services for our company as part of a migration from our old CRM (Customer Relationship Manager – in its most basic form it’s an online rolodex) to a new one – Salesforce. I’ve ...
  1 week ago

• Discussing 13 Customer Experience Megatrends

  
  Customer Experience Matters — Authority: 103
  In 2010, I wrote a report called 8 Customer Experience Megatrends  and it’s now time to update the list of megatrends. I’m planning to publish a report in early 2012 with a new set of CX megatrends. As part of the process, I’m sharing a draft of the megatrends in order to get feedback. So please leave ...
  1 week ago

• 
  Customer Experience Matters — Authority: 103
  Benchmark your voice of the customer program and access other free resources for getting the most out of these critical efforts
  1 week ago

• Usability Fail

  
  DeanKennedy.com — Authority: 79
  Today I was looking for some photo/disk mailers that Australia Post offer for sale in every one of their postal shops. Jumped onto their online shop. Navigation failed to turn up anything relevant. So I used search. “Disk mailer” — no results (and no helpful suggestions). “Disk” — no results Hmmm, so ...
  1 week ago

• CradlePoint Provides a Platform for Retail’s Shift Toward Wireless “Pop-up” Merchandising

  
  Get Credit Cards — Authority: 128
  Deployment of “Pop-up” Stores Help Retailers Improve Customer Experience and Increase Sales (PRWeb January 16, 2012) Read the full story at
  1 week ago

• Better Insight Drives Customer Centricity

  
  Coveo - Enterprise Search 2.0 — Authority: 89
  Does this sound familiar: “This year, we will build our business processes to center on the customer.” Or, “This year, we will enhance the customer experience.” While placing customers at the center of operations and enhancing their experiences are common goals, they are not often successful initiatives. ...
  1 week ago

• Live @ Lotusphere 2012: Newly Weds Foods Gets Cooking With Social In The IBM SmartCloud

  
  Turbotodd — Authority: 412
  IBM today announced here in Orlando, Florida, at Lotusphere 2012 that Newly Weds Foods is collaborating on the IBM SmartCloud to help its chefs create recipes adopted by its tens of thousands of clients globally. Chefs at Newly Weds Foods, a world leader in food ingredient technology, have reduced department ...
  1 week ago

• The Prince: Live Among Your Customers

  
  BillySin — Authority: 89
  Written in 1513 (and published in 1532) by historian and political theorist  Niccolò Machiavelli, The Prince is a political treatise that is thought to be one of the first books on “modern” political philosophy. With the general theme that princes should seek glory and survival by using immoral (and sometimes ...
  1 week ago

• Who Cares About Brand Loyalty?

  
  VIPdesk Blog — Authority: 97
  ForeSee, one of the powerhouses in customer satisfaction surveys, came out with their 2011 e-retailer holiday assessment not too long ago. There were some big increases (Amazon.com, Avon, QVC, Apple, JC Penney), some significant declines (Netflix, Gap, Overstock), and a lot of good information about how the ...
  1 week ago

• Hoffmans Hot Seat: Serving the Social Customer

  
  Think customers: The 1to1 Blog — Authority: 458
  1to1 Medias Tom Hoffman speaks with MediaRoost President Mark Krieger about steps that companies can take to deliver effective customer support via social media channels. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog
  1 week ago

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