customer experience management

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Original Technorati articles tagged “customer experience management”

• in Business
  The "Who, What, How, and Why" of Customer Sentiment - Interview with Sid Banerjee, CEO of Clarabridge
  The word "thin" in hospitality is bad, but in electronics, it's good. Knowing the difference and what to do about it is the essential part.
  by socialmktgfella / on May 14, 2012

Latest blogosphere posts tagged “customer experience management”

 

• Lowering Customer Churn in Hospitals with CRM Solutions for Knowledge Management

  
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  People often feel that the healthcare sector is all about large corporate centres running up unnecessary bills for patients that do not really need such extravagant treatment. And unfortunately, in many cases, this was the exact scenario that was playing out. However, now with a number of corporate hospitals offering ...
  2 weeks ago

• KnowledgeTree iOS app aims to help sales people find the right content

  
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  KnowledgeTree released an iOS app that could help sales people get at the content they need more quickly to help the customer when they need it.
  2 weeks ago

• Online Success Starts with CXM

  
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  Customer Experience Management uses technology to provide a personal and consistent experience for each user in order to turn prospects into life-long clients. CXM incorporates inbound marketing, personalized web experiences, and a customer relationship management (CRM) system to measure, rate and evaluate customer ...
  2 weeks ago

• Tech Writer This Week for May 2, 2013

  
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  Editor’s Note:  For readers who want to enjoy  Tech Writer This Week  via RSS without all the formatting issues, we’ve made it a bit easier by posting the introductory content here, and a link to the  Storify curated content . Tech Writer This Week for May 2  heads into some new territories, with a new ...
  3 weeks ago

• Infographic: Gearing up your mobile web experience

  
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  Netbiscuits has released an infographic detailing the steps that companies need to take to effectively develop their mobile strategies.
  3 weeks ago

• Secret Shopping Enters Brave New World

  
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  Customized Sales and Service Inspections Legislation Prompts Increased Use of Mystery Shopping Into Healthcare and Government Realms (Archive – advancedfeedback.com – SAN DIEGO, CA, Apr 15, 2009) – Traditionally, mystery shopping has been thought of in terms of the private sector, but increasingly public ...
  4 weeks ago

• Adobe turns its attention to webinars

  
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  This week, at the Adobe Summit in London, Adobe ( NASDAQ: ADBE ) announced a new webinar product that lets companies create webinars from within the Adobe Web Experience Manager product. The webinar is delivered using the Adobe Connect product. The new product is aimed at marketers who want to create webinars as ...
  4 weeks ago

• FirstRain lets users turn data into Salesforce tasks

  
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  This week, FirstRain announced a new analytics tool that integrates with Salesforce.com customer data and helps derive information to drive actionable tasks in Salesforce. FirstRain is first and foremost a sales analytics company. By linking its data to Salesforce.com, users can create data-driven tasks that have ...
  4 weeks ago

• Salesforce.com launches new social ad platform--social.com

  
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  Salesforce.com took aim at social advertising this week with the launch of social.com, a service that when combined with some previous purchases--Radian 6 for social media monitoring and Buddy Media for content publishing--forms a marketing product cloud for Salesforce.com customers. The way it is supposed to work ...
  4 weeks ago

• Why search and Findability is critical for the customer experience and NPS on websites

  
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  Why search and Findability is critical for the customer experience and NPS on websites The Findability blog - the enterprise search and findability blog by Findwise Olof Belfrage To achieve a high NPS, Net Promoter Score, the customer experience (cx) is crucial and a critical factor behind a positive customer ...
  4 weeks ago

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