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2 days agoLast week I provided some thoughts about organizational agility and a few of the root causes for why organizations suffer issues related to
4 days agoUnfortunately companies like United have created cultures where people take pride in doing their job poorly . And the continued long term
6 days agoWORKFLOW ANALYSIS Work redesign strategies used Workflow was mapped and it was discovered that many of the problems arose from a “functional”
11 days agoSince I have written in the past about Net Promoter Score (NPS) the publishers of this most recent book sent me a copy and it’s about time
11 days agoI attended the Forrester Customer Experience forum in NYC on June 22 and was particularly impressed by the speech keynote speaker Wayne
11 days agoEtiketler: 508AccessibilityAccessibility OverlayAccessibility ReportAdSense PreviewAl-BadenArama MotorlarıAsk.com CacheAudience ReportBackflipBackwards
15 days agoWas to Mike the AT&T field technician who called to check on things after he upgraded the throughput on my service and left his cell phone
16 days agoGoogle Wave is a new tool for communication and collaboration on the web, coming later this year. They are developing this as an open access project.
20 days agoBy Doug Powell, Senior Vice President, WachoviaThe Customer: Part II of IIIWhat’s your favorite product? What’s your least favorite product?
23 days agoI called AT&T to inquire about Internet service pricing last week. They slammed me. I figured this out last night when I got home and there
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