customer interaction

Welcome to the 'customer-interaction' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer-interaction'.

Latest blogosphere posts tagged “customer-interaction”

• Advisors, Tweet Your Investors

  
  SPURspectives — Authority: 120
  The saying, “all good things come to pass,” is probably falling on the lips of more than one CEO at a financial firm these days. No, I’m not talking about market events; I’m talking about social media. The financial sector’s reluctance to use social channels is officially over. FINRA , the regulatory ...
  1 day ago

• The Growing Economy and the Decline of Social Media

  
  SPURspectives — Authority: 120
  Late last year I wrote a post wondering what would happen to social media as the economy recovers . Well, the pundits say that the economy is starting to recover and other pundits say that social media is changing. Twitter adoption is flattening out pretty quickly. My question to you is, why? Have you personally ...
  6 days ago

• The Most Important Tool in Social Media Monitoring

  
  SPURspectives — Authority: 120
  A couple of years ago I fell and cut my head. It wasn’t a little cut, it was a 300 stitches plus 36 staples and getting a good look at your own skull kind of cut. So I got to spend some time in a hospital. I had an MRI, a couple of CT scans, a bunch of x-rays, and all manner of monitors connected to me. It was a ...
  1 week ago

• Where is the Edge of Social Media Participation?

  
  SPURspectives — Authority: 120
  Edges matter — ask any first grader. If you color outside the edges you’ve got a problem. Edges matter in marketing. That’s where you win. Brand leadership is attained by owning an edge among the four major points of differentiation; price, product, performance, and placement. Jackie Huba , author of the ...
  1 week ago

• Parature Receives 2009 Product of the Year Award by Customer Interaction Solutions® Magazine

  
  Your Source for Providing a Better Customer Service and Customer Support Experience — Authority: 118
  Parature Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine Parature Customer Service software received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call ...
  1 week ago

• Are you building bridges or moats?

  
  Business is Personal — Authority: 116
  Download audio file (BridgesAndMoats.mp3) photo credit: raindog L ook closely at your business and think of each thing you do that interacts with other vendors, competitors, customers, prospects and your community. For each interaction, consider whether it builds a bridge or a moat: A bridge ...
  1 week ago

• A Funny Thing Happened On My Way To A Sword Fight

  
  SPURspectives — Authority: 120
  The Winter Olympics will take place in Vancouver, Canada from February 12th through 28th. I love the Olympics. I truly enjoy the range of sports and all of the amateur athletes gathered together to represent each country’s best. It’s invigorating, motivating and I believe has a lot to teach us about business and ...
  2 weeks ago

• How Data Inspires Belief

  
  SPURspectives — Authority: 120
  Seth Godin’s recent blog post, “Too much data leads to not enough belief,” accurately asserts that we become skeptical when facing a lot of data that has been offered to prove a point. He goes on to say that the real mission of marketing is to make an emotional connection. I couldn’t agree more. However, ...
  2 weeks ago

• Generating Brand Equity for Investment Firms Through Social Media

  
  SPURspectives — Authority: 120
  You’ve seen the look — the patronizing nod when you suggest using social media in your marketing mix. You know what they are thinking. Where’s the tangible benefit? We use accepted financial measures; sales, margins, profit, and return on assets (ROA). Rather than turn with your tail between your legs, tell what ...
  3 weeks ago

• Rebranding And The Elephant In The Room

  
  SPURspectives — Authority: 120
  Rebranding is a wonderful thing. The process enables you to fine tune your brand promise to your brand expression. It gives you an opportunity to stand out from the crowd. It is the ultimate corporate fresh start. Unfortunately, it can be very difficult to do, especially if your quiver of marketing tools has the same ...
  3 weeks ago

• Apple scores high on customer experience index, iTunes not so much

  
  Family Learning Center — Authority: 166
  [IMG: http://www.family-learning-center.com/wp-content/plugins/wp-o-matic/cache/d5002_ituneslogo.jpg]
  3 weeks ago

• How to Become Un-Stuck

  
  SPURspectives — Authority: 120
  We all get stuck from time to time. The current economy isn’t helping matters. I think situational depression is a pretty big contributing factor that helps to make us stuck. Being stuck has a snowball effect — it starts down the hill and just builds. It can eventually be consuming. So, how do you stop the ...
  3 weeks ago

• Everyone is a spokesperson!

  
  Ad Mavericks — Authority: 123
  It seems as though tradeshow and event season is always upon our clients at Lessing-Flynn. Recently we have shared some strategies, tips & tactics to help your team members be a model spokesperson for your organization! 1.    Everyone in your organization is a spokesperson. No matter where you are. At a ...
  3 weeks ago

• Winning In An Always-On World

  
  SPURspectives — Authority: 120
  The Baby Bells want more bandwidth. They gave us handheld devices with radically innovative functionality and we like it, a lot. They are suffocating in our use of their bandwidth. We are always on. Everyone’s a citizen journalist. I saw Captain Sully’s heroics on the Hudson nearly 45 minutes before it broke on ...
  4 weeks ago

• Netflix Queues - The power of visualization of data & preferences

  
  Customer World — Authority:
  Tim O Reilly tweeted about an interesting interactive feature on NY Times on using the popular movies rented data on Netflix by neighborhoods and zipcodes in the US! Its a lovely little application that tells movies marketers the kind of preferences consumers have had in 2009.  This made me reflect on ...
  4 weeks ago

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