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21 hours ago#crlp Customers use your products differently than you had “planned” them to use the products. “Things to Think About” for the Reference
1 day agoCasey Hibbard of Compelling Cases posted notes on her blog from our interview yesterday. Casey’s questions provided an opportunity for me to
4 days agoWe recently hosted a web event with our good friend Erica Hansen of Projectline. The webinar was titled: Helping PR Succeed With Customer
8 days agoEarly stage companies face challenges on all fronts, but establishing credibility with mainstream buyers is often one of the biggest marketing hurdles.
10 days ago#crlp “Companies have great listening programs, but not action programs.” – Laura Brooks – Satmetrix “Things to Think About” for the
15 days agoI was invited to be a guest speaker with Eric Larson on the Customer Reference Knowledge Sharing Network Blog Talk Radio on the topic of
15 days agoI got the below email today from the company where I was doing my morning Boot Camp. This is a perfect example of letting the customer know
17 days ago#crlp Why do some companies treat new customers better than loyal customers? ie. cell phone providers giving discounts to new customers but
21 days agoI recently watched the movie “ The New Medicine ” which is a documentary hosted by Dana Reeve (Christopher Reeve’s wife). I have no idea how
28 days ago#crlp Does corporate philanthropy help create customer loyalty? “Things to Think About” for the Reference Professional is a weekly blurb
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