customer relationship

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Original Technorati articles tagged “customer relationship”

• in Small Business
  Who’s Leads Are They Anyway?
  Businesses invest in marketing and sales development but, sales people still feel they "own" the leads and the customer relationships. Who really owns them?
  by craigklein / on Jul 21, 2011

Latest blogosphere posts tagged “customer relationship”

 

• Need more sales? Organise your customer Database

  
  Pollen Marketing — Authority: 121
  You may have heard that acquiring a new customer can cost you up to 10 times more than the cost of retaining an existing one, but an unorganized customer database can lead to poorly allocated advertising dollars. I know databases aren’t the sexy end of marketing, but I’m a second-generation database marketing ...
  1 week ago

• Simplify Customer Management

  
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  Do you remember your first job with a desk and phone? Did you have to use a company sponsored software program? Most likely the customer relationship management (CRM) program provided was unnecessarily complex. With bulky, complex customer tracking software, the volume of data that needs to be entered, let alone ...
  1 week ago

• 10 things every customer wants

  
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  Surprisingly, the best price and best value is at the bottom of the customer’s priority list. See what’s at the top. Why does a customer buy from one vendor rather than another? According to research recently conducted by The Rain Group (detailed report here), customers tend to buy from sellers who are ...
  1 week ago

• Microsoft Dynamics CRM Polaris

  
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  In  December  2012,  Microsoft  released  their  next  interim  release  to  significantly  increase  the  functionality  of  Dynamics  CRM.  Microsoft  introduced  a  brand  new  look  and  feel  in  their  user  experience  (UX)  which  they  call  the  “Flow  UX.” They’ve  ...
  1 week ago

• CRM Classifications: Operational, Analytical and Collaborative

  
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  There are many steps in the modern sales process. Automation of these steps can provide your organization with a more complete customer profile and save time and resources. Companies must balance the desire to conduct business quickly and efficiently with maintaining customer relations. CRM (Customer Relationship ...
  1 week ago

• How to Create a Social Support Team for Free

  
  Social Media Examiner — Authority: 712
  Do you have customers seeking support via social media? Are people talking about your company online? Many companies simply can’t afford to hire a social support team. So what are your options to manage these conversations with little to no resources? Keep reading for tips on how you can create a free or low-cost ...
  1 week ago

• How to use Drip Marketing to your advantage in SaaS

  
  Subscription and Recurring Billing Blog — Authority: 131
  Drip marketing helps brands stay relevant to their prospects and build relationships over time. To remain in a healthy state, SaaS businesses should strive to get customers at the lowest cost possible. Drip marketing gives SaaS founders an opportunity to establish their credibility in the market and convert leads to ...
  1 week ago

• Little Bird: A game changer for tracking influencers

  
  — Authority:
  Photo by Jessica May H on Flickr (CC BY license) New social tool helps agencies, businesses mine verticals for the big kahunas Target audience: Businesses, brands, digital marketers, advertising agencies, SEO specialists, entrepreneurs, educators, journalists, Web publishers. I f you know how social media ...
  1 week ago

• How to Avoid Churn and Identify Risk

  
  Subscription and Recurring Billing Blog — Authority: 131
  When a SaaS customer churns, it isn’t just a sign of dissatisfaction with your product. As Lincoln Murphy puts it, lost customers are literally “threat to your business, your revenue, [and] your ability to grow.” Regardless of whether your company has a churn rate in the range of 5-7%, it’s critical to ...
  1 week ago

• Main Techniques Used in Customer Retention Strategies

  
  — Authority:
  Conventionally, businesses lose about 20 percent of their customers solely because of failing to maintain good customer relationships. Customer loss is consequential in the immediate and in the long-run with implications ranging from slowed development, reduced revenues, loss of the competitive edge and so forth. It ...
  1 week ago

• Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

  
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  The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “ Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 ” has generated some controversy among the enterprise software set.  The report and other ...
  1 week ago

• Opting in : the web brings product management back on the field

  
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  Social media and networks have something paradoxical for product directors or marketers. On the one hand they represent an awesome new potential but on the other hand they question their role so much – rather the way they’ve fulfilled it for decades – that they are used in two fashions  : not at all or badly. ...
  1 week ago

• 3 Ways Analytics Boost Traditional Retailers’ CRM Strategies

  
  Trends and Outliers - TIBCO Spotfire's Business Intelligence Software Blog — Authority: 131
  To reach customers where they live, so to speak, traditional retailers should take a peek at what their pure-play e-commerce brethren are doing – incorporating analytics into their CRM (customer relationship management) strategies to ensure profitable relationships with their customers. For brick-and-mortar ...
  1 week ago

• When Requirements Go Awry

  
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  You may have seen this before--it is a great comic strip on how requirements can go awry.  When you look at how product or service requirements look from each persons vantage point, it is easy to see how they can be misunderstand, misinterpreted, or misrepresented.  Getting clarity of the tire swing ...
  2 weeks ago

• Online Success Starts with CXM

  
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  Customer Experience Management uses technology to provide a personal and consistent experience for each user in order to turn prospects into life-long clients. CXM incorporates inbound marketing, personalized web experiences, and a customer relationship management (CRM) system to measure, rate and evaluate customer ...
  2 weeks ago

• HP Announces Customer Engagement as a Service

  
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  HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya’s contact center technology. The contact center ...
  2 weeks ago

• Moxie Software: Handling “Big Knowledge”

  
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  As NASA’s space shuttle program comes to an end and several baby boomers retire,  it can be unsettling to realize that the knowledge that sent the first man to the moon might be lost forever . But this scenario is occurring quietly all over corporate America. As boomers—one third of America’s workforce—are ...
  2 weeks ago

• It’s tax season….the IRS does not have to be the only ones auditing!

  
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  Enabling auditing is a quick and effective way to help ensure data integrity. Have you ever had a Sales Rep ask who changed the status of a record? Have you ever wondered who deactivated a large set of account records? These types of questions and hurdles can easily be answered through auditing. Turn ...
  2 weeks ago

• Salesforce.com Wants to Help You Transition to a Customer Company

  
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  Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact ...
  2 weeks ago

• Just How Smart Is Your Scheduler?

  
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  Intelligent scheduling optimizes your resources. Intelligent scheduling software uses predictive analytics to establish both predictable and “unpredictable” events so as to yield a realistic schedule that can be continuously optimized. Intelligent scheduling is perhaps the most critical functionality that has ...
  2 weeks ago

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