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19 hours agoby simonlau on July 15, 2009 Hello there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic.
2 days agoThe Economy has slowed, but it has not (completely) stalled. Even as we plough through the unemployment statistics and wait for what most
4 days agoFor any organization that wants to offer products or services that are focused and well targeted market research is essential.
7 days agoUNDERSTANDING WHAT MATTERS Frustrated by his inability to explain to the market what he has to offer, a packaging client this week pleaded
8 days agoIn our business, we talk to key executives literally every time we are engaged to help address an issue. Usually in the areas of brand,
13 days agoI’ve been reviewing the new article Lee Hayden just published, “Customer Feedback: the Key to Stable Growth.” Hayden’s a colleague from
14 days agoI recently read a great post by John Goodman over at The Retail Customer Experience in which he lays out Five Myths of Customer Service.
21 days agoHeidi Miller has been a kindred spirit in the blogosphere since I first started blogging over three years ago. She has a great post over at
30 days agoIt's a classic debate in the world of call center quality assessment (QA). Do you use QA to praise Customer Service Representatives (CSRs) so
33 days agoSuccessful business relationships are based on Value, Competence, Trust, and Propriety. Value Value: The customer’s perception of your
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