customer satisfaction

Customer satisfaction is an unclear and theoretical concept. The actual state of customer satisfaction will vary from person to person and on the product or service. Customer satisfaction, as a business term, is the measure of how products or services supplied by a company meet or exceed customer expectation.

The latest statistics show that satisfied customers tell five other people about their good treatment and that the cost of acquiring a new customer is five to seven times greater than retaining current ones. Bloggers understand the value of
customer satisfaction and write a lot about it at sites like the step to call center blog.

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Original Technorati articles tagged “customer satisfaction”

• in Social Media
  Google+ Users Happier Than Facebook Users
  A consumer satisfaction survey places Google+ top, whilst Facebook languishes in last place.
  by cmimanagers / on Jul 17, 2012
• in Android
  Google App Updates – Where’s the Communication?
  Communication with customers is key... one example
  by chrissurefire / on Mar 28, 2012
• in Travel
  A Message to Airlines: Think Before Acting
  Think Before Acting
  by DanielBurrus / on Jan 19, 2012

Latest blogosphere posts tagged “customer satisfaction”

 

• Text Messaging News: Virgin America encourages passenger flirting with seat-to-seat texting, Have Anxiety? There’s an App for That, Mobile customers using online self-service more satisfied

  
  — Authority:
  Texas Urology Clinics Save Time with Vital Interaction Read More Mobile customers using online self-service more satisfied Read More Have Anxiety? There’s an App for That Read More Virgin America encourages passenger flirting with seat-to-seat texting Read More Mobile phones will help advertisers give consumers what ...
  2 days ago

• Why ‘Old-School’ Customer Service Will Never Be Replaced

  
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  Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite often having great business concepts, many entrepreneurs fail to answer when opportunity calls . Yes, opportunity ...
  2 days ago

• 12 Steps to Implementing a Quality Management System

  
  The Thriving Small Business — Authority: 115
  Successful organizations have figured out that customer satisfaction has a direct impact on the bottom line. Creating an environment which supports a quality culture requires a structured, systematic process.  Following are steps to implementing a quality management system that will help to bring the process full ...
  2 days ago

• How to Win Back Your Former Customers

  
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  Your business has been in operation for some time and you have seen customers come and customers go. Hopefully, those that have gone on did so for reasons other than poor service. Just the same, any individual that has passed through your doors is a potential customer again. You can win back your former customers, ...
  2 days ago

• Proof of The Obvious – A Recipe For Market Share Growth

  
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  There is a lot written in the last few years about the importance of consumer engagement with brands in the age of  the Social Customer. Most writings are focused either on teaching how to get most Facebook likes and Twitter followers for your brand or how to manage PR disasters fueled by social media winds. I ...
  1 week ago

• Consumer, Consumer, Where Art Thou? (Part 2)

  
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  Here are those staggering statistics. 200 million Americans have registered their phone numbers on the FTC’s “Do not call list.” 86% of people skip the television ads. 91% of email users have unsubscribed from a company email that they previously opted into. This is important for us bloggers! 44% of direct ...
  1 week ago

• Strategies To Improve Customer Satisfaction

  
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  Customer satisfaction is the response or responses given to consumers after the fulfillment of their needs for a product or service, so that consumers get a sense of comfort and happy because his expectations have been met. In addition customer satisfaction is also often used as one of the main objectives of the ...
  1 week ago

• Is the Customer Always Right?

  
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  Potentially one of the most popular business mottos of all time, the idea that the ‘customer is always right’ was popularized by department store retailers like Harry Selfridge and Marshall Field around the turn of the 20 th century.  Since then, it has become a philosophy ingrained in our notion of customer ...
  1 week ago

• 8 ways to satisfy customers

  
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  Trying to give satisfaction to its customers become one of the main tasks for a business. Success of the business that they run even directly determined by the response from customers. When customers feel happy with the service provided businesses, it is not impossible they will be more loyal to the business. And ...
  1 week ago

• The 6 Laws of Customer Experience by Temkin Group

  
  — Authority:
  The Temkin Group has released a free ebook called The 6 Laws of Customer Experience which is an excellent read.
  2 weeks ago

• Satisfied Employees = Satisfied Customers = Profitable Companies

  
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  When it comes to understanding how to balance the need tokeep a sharp eye on the bottom line and keep a workforce fully satisfied andproductive, some managers and companies seem to get it while others don’t havea clue. There’s aton of research and surveys that prove the following: ...
  2 weeks ago

• Text Messaging Newsbyte: Treating Asthma With Text Messages And Autism With Social Media, Mobile App Helps in Weight Loss Program, Using Mobile Phone Technology to Ensure Fair Voting in the Middle East

  
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  Treating Asthma With Text Messages And Autism With Social Media Read More County to expand texting program for mothers Read More Text messages and peer mentoring help the college transition Read More Mobile App Helps in Weight Loss Program Read More Using Mobile Phone Technology to Ensure Fair Voting in the Middle ...
  2 weeks ago

• Simple Things to Make Your Customers Happy

  
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  No matter how great your products are, how wonderful your customer service is, how efficient your staff or how good you are at your job, if your office environment isn’t pleasant, you’re going to turn off your customers. From a messy, cluttered waiting room to a smelly, dirty bathroom, you’ve got to get your ...
  2 weeks ago

• Do Customers Really Like You? There’s Only One Way to Find Out

  
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  Do you know how your business is doing? No, not how you think it’s doing, but how it’s really doing, according to everyone who does business with you every day? There could be a huge difference between the two, and if you’re not out there asking people what they think, you could be in a world of hurt. How so? ...
  2 weeks ago

• Consumer Reports says Apple does customer service better

  
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  The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. The survey included 6,313 owners of PCs and ...
  2 weeks ago

• Mobile Banking Updates - May 5

  
  Mobile Banking — Authority: 132
  Wells Fargo puts mobile banking at center of new marketing campaign "Wells Fargo has launched a multichannel marketing campaign that aims to educate consumers on the benefits of mobile banking. The Wells Fargo “Done” campaign includes television, online and mobile components and highlights multiple areas of the ...
  2 weeks ago

• How to Target an Audience: 18 Ways to Find Your Fountain of Youth

  
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  The masterminds that spawned rumors of the fountain of youth majored in marketing – they just didn’t know it. People were plagued by the inevitability of growing old and dying. Consequently, hopeful rumors surfaced of the existence of a fountain that revitalized those who drank from it with everlasting youth. ...
  2 weeks ago

• Mobile Banking Updates - May 2

  
  Mobile Banking — Authority: 132
  U.S. Bank Testing Mobile App Voice Commands "U.S. Bancorp has developed voice recognition software that will let customers handle banking tasks by speaking commands into their mobile device. I could ask, What is my balance? and listen to the answer, says Dominic Venturo, chief innovation officer for retail payments ...
  2 weeks ago

• Customer Communities

  
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  Virtually every company, regardless of the industry in which they operate, aims to be customer-centric. Per Get Satisfaction : “Customer-centric companies have already discovered the wisdom of bringing the voice of their customers to the middle of product discussions, marketing messages and sales strategies.” ...
  2 weeks ago

• Zappos Shoes Pays Employees $1000 To Quit

  
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  Zappos.com shoe seller has fanatical employees that live for customer service. They have a company manifesto to put the customer first, something rarely seen in the e-commerce world. I remember Nordstrom having fanatical service and went to extraordinary lengths to keep customers satisfied. One legendary Nordstrom ...
  3 weeks ago

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