customer_experience

Welcome to the 'customer_experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer_experience'.

Latest blogosphere posts tagged “customer_experience”

• 8 Ways To Boost Online Gift Cards

  
  Customer Experience Matters — Authority: 118
  There’s an article in Forbes about how companies like Home Depot, The Container Store, and CVS are adding electronic gift cards to their Websites . Well, it’s about time. It shouldn’t take a lot of analysis to see that gift cards can be a lucrative piece of online functionality. Why wouldn’t you ...
  1 day ago

• Guess What… You’re Not Always Right

  
  Chilligan's Island — Authority: 137
  You’re Not Always Right Courtesy of Matt Here’s a taste. Me: “Hello, [golf course].” Customer: “Yes, Do you guys sell cashews?” Me: “As a matter of fact, we do.” Customer: “So how much are they?” Me: “$2.40.” Customer: “Okay, so can I get a tee time for 2:00?” Me: “Sure. How many ...
  3 days ago

• You Work Hard to Provide a Service – What Happens When It Goes Down?

  
  Sazbean — Authority: 133
  You’ve worked really hard to provide a service that people depend on – they use it every day for a key personal or business task.  They’ve built some sort of value on your service so now you’re part of their value chain.  One day you have some sort of technical problems and your service goes down for a few ...
  3 days ago

• On Clouds and the Impact of Visionary Leaders

  
  Michael Maoz — Authority: 112
  I returned from a trip to Israel today where I met 15 different end user organizations during the week.  One impression that sticks with me is how far this tiny country, with not a small percentage of its GDP earmarked towards Defense, has managed to advance. There are highways in Israel that put the US rickety ...
  3 days ago

• the fun & frustrations of the job search

  
  Jananas — Authority: 117
  As I’ve sent out resumes, I’ve had a lot of friends ask if I’ve followed up yet. I then get a look of horror when I say no. Its not because I don’t understand the importance of follow up (instead I’ve become hyperaware of it because of how often I read about how important it is). Rather its because most of ...
  3 days ago

• Just ignore what they say

  
  dancingmango — Authority: 410
  What customers say they like and how they behave are not the same thing. Don’t always trust what you are told, use data and real insights to drive decisions that have major commercial implications. So there was a skyscraper, banner and numerous MPUs across the website.  A survey panel was set up and the results ...
  4 days ago

• Consumers Expect Poor Customer Service

  
  Customer Experience Matters — Authority: 118
  I just published a research report with Andrew McInnes (a researcher on our team) called Consumers Expect Poor Service Experiences . The research, which was based on surveying more than 4,200 US consumers, looked at consumer expectations for getting an issue resolved in 10 different areas (apparel, bank account, ...
  5 days ago

• Don’t upsell or cross-sell

  
  AmazingServiceGuy.com — Authority: 130
  by Kevin Stirtz Here is your Daily Dose of Amazing Service: Don’t upsell or cross-sell (unless it’s what your customer wants) And here are some additional thoughts on this topic… Many companies expect their employees to cross-sell and upsell customers. We see this all the time. Paying for a book at ...
  5 days ago

• Ethnography, Globalization, and Experience Design

  
  Skilful Minds — Authority: 100
  One of the most visited posts on this blog is titled, Empathic Research Methods and Design Strategy. In it I add to points made by Adam Silver, a Strategist at Frog Design, noting that globalization and digitalization in the 1990s resulted in product and service interfaces with more culturally diverse and ...
  5 days ago

• Sell More through Engaged Employees

  
  SmallBusinessNewz Video Blog — Authority: 107
  How do your employees react when a customer enters your business? The level to which your employees engage with customers is the second most powerful factor in winning over the competition’s business. Employee engagement is so effective that it could actually bring in those extra sells you need this holiday season. ...
  5 days ago

• Could Customer Hoop-Jumping Be Robbing You Blind?

  
  Blog — Authority: 110
  Customer Hoop-Jumping Experience #1: I recently wrote about a soon-to-be-open Anytime Fitness center that’s losing a golden opportunity to sell memberships during pre-launch – all without spending a penny on traditional marketing or advertising. I recommended that the gym leverage its prime location by ...
  5 days ago

• Do You Really Know Your Business?

  
  Event & Entertainment Marketing Blog — Authority: 118
  Seth Godin had a great blog post on Monday (he always has great blog posts).  This particular one was called “Watch the Money” .  In it he asked if you really understand your customer? In other words, are you your own customer?   I would like to take this one step further.  Do you really know your business? ...
  5 days ago

• Microsoft Exchange Server 2007 All Set To Receive Service Pack 3

  
  Trends Updates — Authority: 581
  The latest upgrade in Microsoft’s long line server products, Microsoft Exchange Server 2007 is all geared to receive the much awaited Service Pack 3, that is expected to provide Exchange 2007 the compatibility to operate with Windows Server 2008 R2 and the service pack is said slated to be release in the year 2010. ...
  6 days ago

• The Navigation Market

  
  Symbian Blog — Authority: 467
  This week, San Jose is welcoming the 6th annual US Navigation and Location conference . Nav&Loc 09 is a place where Navigation players meet in order to shape the future of Navigation Based Services. This year’s conference is an important milestone in the Navigation landscape. Only last month Google announced ...
  6 days ago

• Toyota to recall vehicles for undercarriage rust issues

  
  Thaindian News — Authority: 728
  Washington, Nov 30 (THAINDIAN NEWS) Toyota was in the midst of a recall, which was affecting over 3.8 million vehicles, for a gas-pedal issue. Toyota had said that it would fix accelerator pedals on 3.8 million vehicles in the United States in order to prevent them from becoming stuck and leading to unintentional ...
  1 week ago

• First Look – Convergys

  
  JT on EDM — Authority: 121
  Copyright © 2009 http://jtonedm.com James Taylor While I was attending the Business Rules Forum a few weeks back I got my first chance to learn about Convergys . A major sponsor of the event, Convergys is focused on improving the customer experience and customer relationships using decisioning technologies. ...
  1 week ago

• Improving the Customer Experience One Community at a Time

  
  Brent's Social CRM Blog — Authority: 107
  My latest column for Inc.com is up - It Takes A Community to Raise a Customer...and a Small Business . Community relationship management is the key to customer relationship management in the Social Age, which I guess is why so much focus is directed at Social CRM right now. I wrote about community relationship ...
  1 week ago

• Gartner Customer Relationship Management Summit

  
  IT EVENT — Authority: 437
  March 16, 2010 to March 17, 2010 Lancaster Hotel , London, UK Actionable Advice and Fresh Ideas and to Initiate, Reinforce and Optimize Your CRM Strategy The Gartner Customer Relationship Management Summit delivers the leading-edge insights on how technology enables the marketing, sales, and customer service ...
  1 week ago

• Why it pays to think about the whole system, not just your local function

  
  dancingmango — Authority: 410
  Ability to do bulk price mark-downs? Nice to have. Today we are looking at a large UK supermarket stock control system.  At the end of the day the staff mark down prices on the short-life items (sandwiches etc).  They have a hand held scanner with a belt printer.  Scan item - print label - stick label on item. ...
  1 week ago

• “Are we are falling out of love with IKEA?”

  
  Miss Thrifty — Authority: 453
  IKEA sucks? According to the latest news reports, our long-standing love affair with the adored bastion of low-priced, Swedish furniture could be coming to an end. Here’s The Mail on Sunday : A weakening financial performance, missed store targets, planning headaches and enticing overtures from homegrown retail ...
  1 week ago

Comments about customer_experience