customer_experience

Welcome to the 'customer_experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer_experience'.

Latest blogosphere posts tagged “customer_experience”

• Sales force automation tools are just that: tools.

  
  Michael Maoz — Authority: 106
  Thankfully, one of the flights I was on last week was mercifully short; otherwise the negative yammering of the two sales executives behind me would have possibly sent me over the edge.  Each gentleman (I must be kind) was a regional sales manager for an engineering firm. One was going on and on about an underling ...
  11 hours ago

• Please Give Us a ‘Highly Satisfied’ Rating!?!

  
  Customer Experience Optimization — Authority: 99
  Why do sales and service representatives feel compelled to tell customers how to answer a survey? Does the company want to know what the customers really think, or is the company trying to build positive publicity by claiming superior ratings? The answer to the second question exposes the company’s culture and ...
  2 days ago

• National Semiconductor’s New WEBENCH® Visualizer Raises the Bar

  
  Outside Innovation — Authority: 406
  Ive always admired Phil Gibsons work and have often pointed to many of his accomplishments as best practices. This week, he did it again! On November 9, 2009, he unveiled the most sophisticated, yet simple to use Web dashboard that I have ever seen to help customers make buying decisions. By turning a virtual knob to ...
  2 days ago

• Think About It

  
  Think customers: The 1to1 Blog — Authority: 424
  Earlier this week I attended The Conference Boards 2009 Marketing Executive Conference. The presentations offered plenty of food for thought. Here are a few nuggets:
  2 days ago

• What Do We Mean When We Talk about Enterprise 2.0 and Customer Experienced-Centered Design?

  
  Talkibie — Authority: 109
  Web 2.0, a term coined by Darcy DiNucci in her 1999 article “ Fragmented Future ,” describes the then-nascent rumblings of an internet disconnected from screenfuls of text and graphics loaded into a browser into an interconnected transport mechanism where all sorts of interactivity takes place—on the computer ...
  2 days ago

• Is your iPhone locking you into Pre-adolescence?

  
  Michael Maoz — Authority: 106
  Last night’s flight from Toronto to New York was buffeted by the waning turbulence of Hurricane Ida, but aside from a delay and tumultuous descent, I arrived. It was late, and my aging Blackberry was having a senior moment as I tried to dial the car service to pick me up. Attempts to revive the chipped and graying ...
  2 days ago

• National Semiconductor’s New WEBENCH® Visualizer Raises the Bar

  
  Outside Innovation — Authority: 406
  Ive always admired Phil Gibsons work and have often pointed to many of his accomplishments as best practices. This week, he did it again! On November 9, 2009, he unveiled the most sophisticated, yet simple to use Web dashboard that I have ever seen to help customers make buying decisions. By turning a virtual ...
  2 days ago

• Measuring customer experience: The power of story

  
  Wikinomics — Authority: 419
  A while back I did some research on the Ontario Science Center (OSC) and the lessons enterprises could learn from such a leader in customer experience design. Of particular interest was measuring the ROI related to customer experience initiatives – I know a lot of our member companies use social media to improve ...
  2 days ago

• Conquering the Hassle Quotient with Superior Customer Experiences

  
  Blog - Avaya Insights — Authority: 121
  In my recent posts the Journey to the Center of the Telephone Self-service Earth and Self-service Mythic Adventure , we had a conversation about two very different examples of customer service. I know I am a bit anal about good customer service. Years on the front lines both serving customers and managing ...
  3 days ago

• Cling to Your Suki in the Marketplace

  
  How Online — Authority: 131
  Seidman It’s becoming more and more clear that trusting relationships drive successful businesses — whether you’re a CEO for a large company … or a suki . What is a “suki,” you might be asking? The Inquirer, a newspaper in the Philippines, defined it in a recent story as a favored local market vendor ...
  3 days ago

• An Academic Setting for a Pragmatic Exchange

  
  Think customers: The 1to1 Blog — Authority: 424
  Last week I attended an event at the Yale School of Management focusing on Finding an Upside in the Downturn. Much of the public discussion around how to recover from the current economic crisis centers on cutting expenses, realigning staff, and increasing revenue through pricing. At this gathering, however, the ...
  3 days ago

• World Usability Day Shoutout To 25 Firms

  
  Customer Experience Matters — Authority: 415
  In honor of World Usability Day (WUD) 2009 , I’m publishing a second post today. As part of our annual Customer Experience Rankings , we get consumers to answer several questions about their experiences with companies. One of those questions is “ How easy is it to work with this firm? “ For our analysis, we ...
  3 days ago

• It’s World Usability Day!

  
  Customer Experience Matters — Authority: 415
  Welcome to World Usability Day (WUD) 2009 . This year’s theme is Designing For A Sustainable World . Sounds like a great objective to me! Why are Websites confusing, phone menus hard to use, stores difficult to navigate, and new products a struggle to configure?  Because usability is an incredibly ...
  3 days ago

• Wait! There’s More! The Up-Selling Conflict

  
  Intrepid LLC — Authority: 118
  cartoon by @gapingvoid So one of the family vehicles needed an oil change and a new break light. This resulted in a quick trip to Jiffy Lube. Now, I don’t mind admitting that I don’t know squat about vehicles. And as you would expect, as I am sitting in the waiting room, the gentleman working on my vehicle ...
  3 days ago

• Google Brings Enterprise Search to E-Tailers

  
  Business to Business b2b | Marketing | eCommerce | Telemarketing — Authority: 116
  Commerce Search product aims to improve customer experience, boost sales conversion rates.
  4 days ago

• The True Meaning of Going Above and Beyond for Clients

  
  Canadian Marketing Blog - Canadian Marketing Association — Authority: 121
  What does it mean to be absolutely committed to a client? After 20 years in sales and marketing, it has become clear to me that we need to move beyond long hours and exceptional copy and design. True commitment can only be shown by taking a client’s business and treating it like it is our own. Over time it can be ...
  4 days ago

• Untangling brand and customer experience, in 10 minutes or less...

  
  everyday observations of regular people — Authority: 429
  Untangling brand and customer experience, in 10 minutes or less (via  alex ) Does the brand define the customer experience, or is the customer experience the brand? Your work may involve both, but you probably attack problems with a bias for one or the other. a common business problem is not understanding how this ...
  5 days ago

• Five WORST Practices of Customer Service

  
  Ragsdales Eye on Service — Authority: 114
  A few years ago I was speaking at a conference and committed a cardinal sin: I used a company as an example of poor customer service, and that company, an electric utility, was in the audience. I tried to mea culpa my way out of it, and apologized profusely to the company’s support manager at [...]
  5 days ago

• Vee24 lets retailers offer online video assistance to internet shoppers

  
  InternetRetailing.net - Internet Retailing — Authority: 429
  Vee24 has launched a new service that enables customers browsing websites to both see and talk to a customer service assistant in real-time, to ask questions, discuss products, and request help with form filling and the checkout process. “A ‘vee-assistant’ can be available 24/7 and can offer the same kind of ...
  5 days ago

• Untangling brand and customer experience, in 10 minutes or less

  
  Adaptive Path — Authority: 516
  Does the brand define the customer experience, or is the customer experience the brand? Your work may involve both, but you probably attack problems with a bias for one or the other. Earlier this year I asked Josh Levine of Great Monday to simply describe the relationship between brand and experience, and I like ...
  5 days ago

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