customerexperience

Welcome to the 'customerexperience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customerexperience'.

Latest blogosphere posts tagged “customerexperience”

• Forresters Jonathan Browne: Assumption Personas (Handle With Care)

  
  Think customers: The 1to1 Blog — Authority: 425
  About 10 years ago, when Forrester was writing some of our early research on effective Web design, we noticed a pattern among leading companies. They told us they were finding it very helpful to use design personas -- models of customers based on qualitative research into real customers, but presented as vivid stories ...
  6 days ago

• Ad Map

  
  Tony Dye — Authority: 112
  This post is inspired by Keith Lowe and Laura Huckabee-Jennings .  Not being an advertising person, the term "Ad Map" made me think of schedules and projects and all such things.  Keith showed me a quickly hand-drawn map and explained it to me.  Then he clarified that Laura had introduced him to the idea. The ...
  1 week ago

• Bathroom Blogfest 09 - Recap

  
  Flooring The Consumer — Authority: 417
  Bathroom Blogfest 09 is over. And, what a wild week it was. Did you enjoy the variety of perspectives? Heres a recap of the action I took part in here, at the Simple Marketing Blog , and also on the Carpetology Blog . On The Carpetology Blog : Design Your Bathroom Around Your Rug! On The Simple Marketing ...
  1 week ago

• Bathrooms & The Hospitality Experience: How Much Is Too Much?

  
  Flooring The Consumer — Authority: 417
  I have a question for you. As it relates to your Hospitality Experience - think hotels - how much bathroom is too much bathroom? Read through this fascinating New York Times article from 4/5/09 titled " Bathrooms That Are Part of the View. " What do you think? According to the article, open bathrooms are a new ...
  1 week ago

• Forresters Ron Rogowski: Introducing Emotional Experience Design

  
  Think customers: The 1to1 Blog — Authority: 425
  In a world where users approach the Web with ever increasing expectations, a firms Web site has become critical for building a companys relationship with its customers. Today, the Web site is often the first, and sometimes only, place customers interact with a company. Unfortunately, many sites offer lackluster ...
  1 week ago

• Indeed.com Customer Service

  
  Tony Dye — Authority: 112
  Receiving good customer service is certainly nice.  Its even nicer when its totally unexpected.  Perhaps thats one of the secrets of great service! Im already a big fan of the service provided by indeed.com for job searches.  You can target specific areas, companies, salary ranges, etc., and they do all ...
  2 weeks ago

• When Customers Make Their Own Bad Customer Experience

  
  Think customers: The 1to1 Blog — Authority: 425
  If youre reading this blog, then the likelihood is quite high that your goal, and your companys goal, is to deliver a consistently outstanding customer experience. A heady goal considering that delivering even a consistently positive customer experience is challenging enough--frontline employees are often a wildcard ...
  3 weeks ago

• Privacy versus Savings and Convenience

  
  Think customers: The 1to1 Blog — Authority: 425
  Most new technology will have a certain segment of the population screaming about government or corporate takeover, running for a shack in the woods in fear. Such people, who live "off the grid," could soon be joined by many others if utility companies have their way. Not that paranoia about big brother will go ...
  3 weeks ago

• Blog Action Day 2009: Climate Change & Retail Experience

  
  Flooring The Consumer — Authority: 417
  Its Blog Action Day 2009. The topic: Climate Change . One that seems so much bigger than any one person that an immediate reaction is to simply ignore it. Imagine, though, if you could make a difference today and into the future starting with small steps within your control. Perhaps by making your children aware ...
  3 weeks ago

• Hand Written Notes

  
  Tony Dye — Authority: 112
  Steve Leveen , Levengers co-founder, recently published an article on his blog about the value of hand written notes .  Actually, he referred to the rewards of writing your own handwritten notes.  An interesting read and something Ive long agreed with, but havent practiced very well.  He sort of shot down most ...
  3 weeks ago

• Oops IT did it again

  
  PMThink! Project Management Thought Leadership — Authority: 118
  ... a familiar tune? It better not be on your iPod. ...Commerce Bank, a financial company known for a superior level of customer service, has experienced business impacts as information systems are integrated into its acquirer, TD Bank (Canadas Toronto-Dominion Bank), during the recent weekend conversion project. I ...
  5 weeks ago

• Forresters Bruce Temkin: Customer Service Attracts Loyal Customers

  
  Think customers: The 1to1 Blog — Authority: 425
  In a new Forrester Research report called Service Seekers Are More Loyal Than Price Seekers (based on a survey of about 4,600 US consumers), we analyze the loyalty of four consumer segments that Ive previously discussed.The report examines the loyalty of these segments across 12 industries: airlines, banks, wireless ...
  7 weeks ago

• Guest Blogger Catrina Logan Boisson: A Case of Employee (Un)Empowerment

  
  Think customers: The 1to1 Blog — Authority: 425
  What do you do when your business process has turned escalation into SOP? With my sons sixth birthday around the corner, I recently found myself headed to the local "big box" book retailer for a copy of Roald Dahls Charlie and the Great Glass Elevator. Wed enjoyed reading Charlie and the Chocolate Factory aloud over ...
  8 weeks ago

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