customerservice

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Latest blogosphere posts tagged “customerservice”

 

• Part 2: The Broken Link of Social Customer Service

  
  Brian Solis - PR 2.0 — Authority: 522
  Part Two. An edited excerpt of What’s the Future of Business , Changing the Way Businesses Create Experiences In Part 1 of this series, The First Mile: The Broken Link of Social Media Customer Service, we reviewed the opportunities and challenges that face any business seeking to engage customers in social ...
  1 week ago

• Leveraging Technology for Better Sales

  
  — Authority:
  An effective salesforce is compulsory for business success. Savvy organizations are investing heavily in their sales team to make sure that they close as many deals as possible.Forward-thinking business leaders are constantly looking at new technologies that will help their sales teams do a better job. Many ...
  1 week ago

• Letter to praise good customer service?

  
  — Authority:
  Im looking for a form letter that I can use to send to managers of shops when Ive been provided with good customer service. Ideally, Im looking for something that I can just edit the small details of, like the individuals name, what they did that warranted the letter, etc. Also, if you were a shop workers manager, ...
  2 weeks ago

• The First Mile: The Broken Link of Social Media Customer Service

  
  Brian Solis - PR 2.0 — Authority: 522
    Part One. An edited excerpt of What’s the Future of Business , Changing the Way Businesses Create Experiences For all that social media is doing to change business for the better, it’s not yet enough. Interview any executive and ask them what their priority business goals are for 2013 and I’m sure ...
  2 weeks ago

• Putting the Customer in Service Optimization

  
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  When it comes to providing the best service experience possible, the customer defines success. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. For ...
  2 weeks ago

• Creating a Seamless Multichannel Marketing Strategy

  
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  Todays customers are interacting with their chosen brands over multiple touchpoints. This phenomenon provides a huge opportunity for companies to have a more in-depth communication with their customers. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog
  2 weeks ago

• 5 Ways to Take Customer Loyalty to the Next Level

  
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  New customers are the lifeblood of companies. Or are they? Lately, marketers have been spending more time on current customers — revamping what customer service means, investing more in customer relationship management (CRM) systems and building teams to improve communication with customers. In this age of social ...
  2 weeks ago

• 3 Tips for More Customer Referrals

  
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  By Jennifer Dunn You need more clients, but what’s the easiest way to get them? Simple – through clients you’ve already done business with! However, what isn’t simple is obtaining customer referrals when you don’t know how to go about it. Here are three things you can do to ensure you’ll get a great ...
  3 weeks ago

• Report Highlights Need for Alignment Across Customer Experience, Customer Service, Social Channels

  
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  Like any relationship, the customer-company relationship is the sum total of all the interactions. These days, those interactions take place across a variety of channels, and a new report from Lithium and Forrester a2a_linkname="Report Highlights Need for Alignment Across Customer Experience, Customer Service, ...
  3 weeks ago

• The Top 10 Financially Promising Brands

  
  — Authority:
  The best brands represent more than just a purchase to their customers. Instead, the most successful organizations are able to really connect with customers who understand what the brand really stands for. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog
  3 weeks ago

• When Inconsistency Leads to Inconvenience

  
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  No matter where you choose to sit on a train, there will be a time when each seat goes backward or forward. But, just because every cars situated in this fashion does not mean that the rail lines policies and practices should be, too. When it comes to Amtraks ticketing procedures, some methods have taken off with ...
  3 weeks ago

• 3 Things I Discovered About Marketing From My Customers

  
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  By Chris Nosal Over the years, going through various systems, methods, and education on marketing, I’ve come across a lot of information on the topic; much of it subject to debate, criticism, and even being completely contradictory (which made it hard for me to decide what to do, and what not to do). However, one ...
  4 weeks ago

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