dave carroll

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Latest blogosphere posts tagged “dave carroll”

• The Power of One Complaint – An Update

  
  AgencyLogic PowerSites — Authority: 437
  In July I blogged about how powerful social tools are and how they can be used for good and bad. The post, The Power of One Complaint , is one of the more popular posts on this blog and focuses on a video created by a very unhappy United Airlines customer. Musician Dave Carroll’s guitar was broken during a ...
  5 days ago

• United just cant win with Canadian singer

  
  Gadling — Authority: 691
  Filed under: North America , Canada , United States , Airlines , News Canadian singer-songwriter Dave Carroll flew United again, and it just didnt work out . Carroll made the headlines when he released a YouTube video explaining his experience with United , which broke his guitar when he changed planes ...
  2 weeks ago

• COI: Cost of Inaction United Breaks Guitars

  
  Social Network by Laurel Papworth — Authority: 518
  United Airlines broke a guitar. What ensued online was comprehensively a brand trashing and demonstrated what happens if you don’t pay attention to social media – even just monitoring it – it can cost your company $180,000,000. This is a follow on from my posts on Cost of Inaction , also Steak and Shake and ...
  2 weeks ago

• Remember The "United Breaks Guitars" Guy? Guess Whose Bag United Lost On A Flight To Colorado Springs

  
  Newsvine - Killfile's Column - Articles and Seeds — Authority: 142
  After baggage handlers at United broke his guitar last summer and the airline refused to pay for the $1,200 repair, Mr. Carroll, a Canadian singer, created a music video titled "United Breaks Guitars" that has been viewed more than 5.8 million times.
  2 weeks ago

• United Breaks Guitars? United Loses Luggage?

  
  Flight Wisdom — Authority: 125
  The singer, who is Canadian, was flying to Colorado Springs, was forced to fly United again because they were the only carrier he could. For more than an hour on Sunday, he was told he could not leave the international baggage claim area at Denver International Airport, where he had flown from Saskatchewan, because ...
  2 weeks ago

• United Airlines Loses "United Breaks Guitars" Singers Luggage [Revenge]

  
  Consumerist — Authority: 777
  Dave Carroll , the musician who recently wrote a catchy new jingle for United Airlines, told the New York Times that on a flight with United this past Sunday they lost his bag . Whats worse, United employees wouldnt let him leave the baggage area for more than an hour because they said the bag was just delayed. ...
  2 weeks ago

• Oops! United loses Dave Carroll’s bags, guitar is intact

  
  Consumer Traveler — Authority: 143
  United Airlines has done it again. The same Dave Carroll, who responded to United Airlines total lack of response to breaking his guitar with a series of videos, just had his checked bag lost as he flew into Denver on United.
  2 weeks ago

• Now Dave’s on the Lecture Circuit, and United Still Messes Up

  
  Flack Me — Authority: 128
  What dark PR gods up there in the skies are haunting United Airlines when it comes to Dave Carroll? First, United baggage handlers broke his guitar , and the airline made him a Web celebrity by not compensating him for the damage. Now, reports The New York Times ,  it lost his bag while he was enroute to an ...
  2 weeks ago

• United Airlines leaves a lot to be desired

  
  The Ryan Coke Experience — Authority: 125
  Last year, a guy named Dave Carroll flew United Airlines.They broke his guitar, and wouldn’t pay for it. So, he wrote a song about it, posted it on YouTube and it became a sensation. Because of all the negative publicity, United ended up paying for a new guitar. (You can see the original video here, and [...]
  3 weeks ago

• Mind the Social Media Gap

  
  London Calling the blog about all things social and mobile — Authority: 92
  This article first appeared in the PointZero magazine, issue 2 October 2009 . It is often said that marketing helps consumers decide which product they should buy, and the customer service and operations department of any company is where this work can come undone in a flash. As rightly identified by Dave Evans in ...
  4 weeks ago

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