experience gap
Tag details
Welcome to the 'experience gap' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'experience gap'.
Latest blogosphere posts tagged “experience gap”
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The Customer Gap
Organizational Transformation by Asif J. Mir —
Authority: 127
Customer gap is the difference between customer expectations and perceptions. Expectations are the reference points customers have coming into a service experience; perceptions reflect the service as actually received. The idea is that firms will want to close this gap—between what is expected and what is ...3 weeks ago
