experience economy

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Latest blogosphere posts tagged “experience economy”

 

• Becoming a Library Customer – Can we Improve that Experience?

  
  — Authority:
  Has your library ever really thought about the experience around becoming a library card holder, or worked to improve it? At most libraries, when someone gets a library card for the first time, here’s what we do: we give the person their library card. We might also hand them a printed list of either “stuff you ...
  2 weeks ago

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