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15 days agoWho could have seen this coming? I know I didn't back in 2007. I mean, it hasn't been that long ago when CRM was still considered a 4-letter word.
15 days agoWho could have seen this coming? I know I didn't back in 2007. I mean, it hasn't been that long ago when CRM was still considered a 4-letter word.
23 days agoBrands aren’t people. They never have been. They never will be. Nope. Brands are color, typography, a photo, an icon, a product, a building,
32 days agoArkansas Democrat-Gazette telecom writer Bill Hornaday today looks at how Windstream Corp. of Little Rock is using Twitter to interact with
37 days agoOne question I had for Frank Eliason, director of Comcast's digital care: Has he ever been tempted to throw up his hands and say, I don't care!
37 days agoTuesday, June 2nd, 2009 by William Lark 0 Add a CommentIf you’ve read anything about how companies are harnessing Twitter, chances are
37 days agoIf you’ve read anything about how companies are harnessing Twitter, chances are Frank Eliason, under the name “comcastcares,” has been
44 days agoImage by luc legay via Flickr It’s true you know. As much as social media is the heart and soul of the way I do business, it just
63 days agoMay 7, 2009 axis Business, Comcast, Customer Service, Social Media For those of you who have, or are thinking of getting Comcast,
63 days agoImage via CrunchBase @ comcastcares Midwest Outage - We are aware of an outage impacting the midwest. backbone in Chicago .
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