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4 days agoDownload Free IT Life Cycle Costs Analysis Tools Initial Costs. The initial costs of acquiring and deploying a solution - Hardware,
7 days agoPara todos que estão nesse “mundinho” de governança, uma das grandes dúvidas é: em que certificações devo investir? Por onde devo começar?
18 days agoVendor (Service Provider) Selection is a vital process in Outsourcing Management. Vendors go on to become partners in an outsourcing
38 days agoDownload free ITIL and ISO 20000 Relationship Presentation. This simple relationship diagram explain from - Deployed Solution: In House
39 days ago05Jun The IT Service Management standard, ISO/IEC 20000-1:2005 is in the process of being updated. Dr. Jenny Dugmore’s recent blog on the
41 days agoDownload free ITIL / ISO 20000 Incident Response and Handling Procedures Checklists. This simple checklist contain some of the information such as 1.
46 days ago29May In the past, W. Edwards Deming, a leading force providing a methodology to introduce quality driven processes into organizations, used
71 days agoВ данной презентации представлен обзор существующих стандартов и методов в области управления ИТ. План: 1. Сервисно-процессный подход .
91 days ago13Apr On April 3, Dr. Jenny Dugmore posted on the ITP Report a great write up on the every pressing question of ITIL versus ISO 20000.
97 days ago在今年BSI的客户交流会上，有一个会场的主题是业务持续管理，在与周围与会人员交流中发现这个会场中的绝大部分人都是IT部门人员。为何IT部门人员如此的关注于业务持续管理这个领域呢？我们回顾一下IT发展的历史不难看出，随着企业的发展IT对企业运作的支撑已经逐步从协助企业提高生产效率转
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