it service management
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Latest blogosphere posts tagged “it service management”
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After Amazon, how many clouds do we need?
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Reblogged from GigaOM: With news that Google(s goog) and Microsoft(s msft) plan to take on the Amazon Web Services(s amzn) monolith with infrastructure services of their own , you have to ask: How many clouds do we need? This Google-Microsoft news, broken this week by Derrick Harris, proves to anyone who ...5 days ago -
A Killer Disease? IT’s Unhealthy Obsession With Itself
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While sitting at a hotel desk at "silly oclock" this morning preparing for the Forrester I&O Forum in Las Vegas , I saw a Tweet from Ian Aitchison of LANDesk that was an obvious but little realized truth: "Is the IT industry unique in its obsession with its own possible future demise? The sky is always ...5 days ago -
How will the Olympics affect your Service Desk?
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With the Olympic torch arriving in the UK last Friday and currently making its way around the country, it brings home the fact that the 2012 Olympic Games are only 65 days away. How will the Olympics affect your Service Desk? is a post from: IT Governance Blog on IT governance, risk management, compliance and ...6 days ago -
Why Is IT Operations Like Pizza Delivery?
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Whilst with a software vendor yesterday I reused a favorite IT service delivery analogy that was inspired by, or was it borrowed from, James Finister at least two years ago. At the Forrester I&O Forum in Las Vegas this Thursday I will use it again when Glenn ODonnell and I present on " A Mindset Change Is ...6 days ago -
APMG Accredited Toolkit Can Help Improve Your ITSM & Achieve ISO20000 Certification
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All organisations are dependent upon IT Service Management. The key is maximising its effectiveness and delivering a service that meets the businesses requirements. In challenging economic conditions the pressure on ITSM to deliver is higher than ever. APMG Accredited Toolkit Can Help Improve Your ITSM & Achieve ...1 week ago -
Don’t forget the Service Lifecycle
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Service Lifecycle - The Big Picture When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community made a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2) into a more holistic, service lifecycle-oriented ...1 week ago -
L&T Infotech inks global deal with BMC Software for infra services
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L&T Infotech , one of India ’s leading global IT services providers, has announced a global strategic partnership with BMC Software , a $2.2 billion Texas, based firm in the area of IT Infrastructure Management Services . Through this partnership, L&T Infotech and BMC aim to offer infrastructure ...1 week ago -
TechNet Radio: IT Time – IT Service Management Best Practices for Office 365
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Khalid AlHakim, an Architect on the US Services Consulting for IT Operations team, joins us for today’s show as we talk about IT Service Management Best Practices for Office 365 users. Tune in as we cover the importance of having these processes in place prior to or during an Office 365 migration, as well as what ...1 week ago -
6 Signs of a Maturing Cloud-Computing Industry ???
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A little overstated, like most, but better balanced than many – … but not so much when he says traditional models are ‘dying all over’ but has a 5 year prediction for the end of media delivered software !! wired.com I am continually surprised at how fast the cloud computing industry is maturing and ...1 week ago -
Facebook IPO — ciritical lesson to Universities
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Facebook IPO belies perils of collegiate inventors This opinion piece from the Boston Globe shows that what Harvard did right was to do pretty much nothing Which is what our own Universities need to do (as well as *stop* discouraging entrepreneurs!)1 week ago -
TED | TED Playlists | 40 minutes of TEDTalks rated Jaw-dropping
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40 minutes of TEDTalks rated jaw-dropping via TED | TED Playlists | 40 minutes of TEDTalks rated Jaw-dropping .2 weeks ago -
Goodbye personal computer, hello personal cloud? I don’t think so!
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Goodbye personal computer, hello personal cloud? I don’t think so! I just read that ridiculous headline which is, sadly, indicative of half of what is being written by people who don’t really seem to be thinking things through… it aligns well with others I read, ranging from “tablets already destroying the ...3 weeks ago -
Top results for ITSM, ITIL® & ISO 20000 toolkit
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Why IT Service Managers around the world need the ITSM, ITIL & ISO20000 toolkit... Top results for ITSM, ITIL® & ISO 20000 toolkit is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.3 weeks ago -
My Gardener is in the Cloud
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My Gardener is in the Cloud aka Gardener as a Service (GaaS) Robert shows on Tuesday mornings, backing his little van into my driveway, throws open the back door and pulls out his kit: a mower some weeks, a blower others, always a rake and a trimmer… He unlocks the gate and goes about his work and within an hour or ...4 weeks ago
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