itil

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Latest blogosphere posts tagged “itil”

• ITIL – Online Videos for ITIL Foundation Exam Prep

  
  Prepare For College — Authority: 158
  www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books , websites and courses. I didn’t even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and ...
  2 days ago

• ITIL: Versão 2 será descontinuada até 2011

  
  MSMVPS.COM — Authority: 658
  O Office of Government Commerce (OGC), órgão mantenedor da ITIL, anunciou que a versão 2 dos exames de certificação será descontinuada até o dia 30 de junho de 2011. Mesmo para quem possui a ITILF v3 eu acho muito importante a certificação ITILF v2 no currículo, o conhecimento legado nunca foi tão utilizado ...
  3 days ago

• Problem Management (Process)

  
  Recent group posts — Authority: 123
  Using the classical Event driven process model type the process flow of the Problem Management process is displayed her. This model shows how the different core activities are logically and chronologically interwoven witch each other using functions and event object types. Furthermore all the interfaces to other ...
  5 days ago

• Info Tech: Which ITIL Software Features Work Best?

  
  Think Green Alliance — Authority: 123
    The answer depends on where you are at in your service management efforts. The recession and ITIL v3 have renewed enterprise IT’s focus on ITIL. While that makes perfect sense considering ITIL is all making IT run better, the question of which ITIL software products and features are “best” remains ...
  5 days ago

• The Definition Of Insanity

  
  A Dime a Dozen Small Business, Tech and Talk — Authority: 123
  Can be defined as doing the same thing, the same way every time, and expecting the results to change. (try W. Edwards Demings’ red bead experiment!) Building a process oriented business is not a set it and forget it operation . It is defining and monitoring the desired outcomes. And identifying that if a desired ...
  6 days ago

• EasyCMDB – web based app for Configuration Management

  
  Software for Enterprise — Authority: 122
  In ITIL, the process which I find most challenging to really understand fully is the Configuration Management Process. Image by Cote . One of the key / heart for every organization which implements ITIL processes is the Configuration Management Database (CMDB). When I was studying on ITIL, I always wonder what ...
  1 week ago

• Countervailing Wisdom for SharePoint

  
  KnowledgeForward — Authority: 107
  In April of 2008, we released our advanced SharePoint workshop that describes how to offer “SharePoint as a service” by applying ITIL v3 to SharePoint.  Alas, it’s taken a while to start publishing this methodology in document form, but I just submitted the first paper on this subject.  It’s called “ ITIL ...
  1 week ago

• Where’s the Fit? Itil and Project Management

  
  Kusna's Blog — Authority: 447
  It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure projects, ITIL is a great complementary certification. What I find is that often the specialty knowledge drives the PRODUCT of efforts, but the project management skills drives the PROJECT that ...
  1 week ago

• ZapThink explores the four stages of SOA governance that lead to business agility

  
  Dana Gardner's BriefingsDirect — Authority: 418
  This guest post comes courtesy of Jason Bloomberg , managing partner at ZapThink . By Jason Bloomberg F or several years now, ZapThink has spoken about SOA governance “in the narrow” vs. SOA governance” in the broad.” SOA governance in the narrow refers to governance of the SOA initiative, and ...
  1 week ago

• Oracle Week 2009 – conference and seminars in Israel

  
  IT EVENT — Authority: 440
  November 15, 2009 to November 19, 2009 Daniel Hotel , Herzliya, Israel Oracle Week offers seminars & workshops for executives, developers, architects and DBAs as well as to the entire professional community of Oracle. Thursdays POWER SESSIONS week’s new Oracle allow you to create professional ...
  1 week ago

• ITSM ambiguities: lifecycle vs. transaction; system vs. service

  
  Project Management Resources, Templates, Books, Tools, News :: PMToolbox — Authority: 150
  Apologies all for long absence. Someday Ill tell the tales. But not today. Twitter is increasingly useful lately, for pointers to current IT Service Management (ITSM) discussion & many other topics. A couple lines of inquiry have me feeling contrarian,...Related posts: Entity lifecycles & ITSM process ...
  1 week ago

• Problem Management (Hierarchy)

  
  Recent group posts — Authority: 123
  The Hierarchy Model gives a structured overview of the make-up of an ITIL process by displaying the key activities within a certain ITIL Process. In this case, Problem Management consists of two major subprocesses: Reactive Problem Management , which is generally executed as part of Service Operation and ...
  1 week ago

• Avanzamenti …

  
  My Web Handbook (Lifestream) — Authority: 130
  Da oggi sono ufficialmente certificato ITIL (v3) Foundation. Contento Share and Enjoy:
  2 weeks ago

• Role of governance plumbed in Nov. 10 webinar on managing hybrid and cloud computing types

  
  Dana Gardner's BriefingsDirect — Authority: 418
  I ‘ll be joining John Favazza , vice president of research and development at WebLayers , on Nov. 10 for a webinar on the critical role of governance in managing hybrid cloud computing environments. The free, live webinar begins at 2 p.m. EDT. Register at https://www2.gotomeeting.com/register/695643130 . ...
  2 weeks ago

• ITIL Roles

  
  Recent group posts — Authority: 123
  The key to effective ITSM is ensuring that there is clear accountability and roles defined to carry out the practice of Service Operation. A role is often tied to a job description or work group description but does not necessarily need to be filled by one individual. The size of an organization, how it is ...
  2 weeks ago

• IT Governance: How Top Performers Manage IT Decision Rights for Superior Results: Peter Weill, Jeanne Ross

  
  Make Money Myself — Authority: 137
  Editorial Reviews Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom-designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate ...
  3 weeks ago

• Bureaucracy gone mad: when process gets in the way of service management

  
  Judith Hurwitz's Weblog — Authority: 117
  I had two interesting discussions over the past few weeks; one with an IT manager and the other with Rhett Glause and Matt French from Service-Now . Both discussions related to the issue of managing service processes in a complex computing environments.  Let me start with the IT manager. He is charged with taking ...
  3 weeks ago

• Overview of Problem Management in Service Manager

  
  System Center Service Manager — Authority: 451
  The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur. The Problem Management Process Management Pack ...
  3 weeks ago

• Implementing Sample Helpdesk Scenario in Incident Management - 2

  
  System Center Service Manager — Authority: 451
  This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management - 1   I’ll recap the sample ...
  3 weeks ago

• Implementing Sample Helpdesk Scenario in Incident Management - 1

  
  System Center Service Manager — Authority: 451
  My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.   I have outlined a scenario here that was ...
  3 weeks ago

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