itil

Welcome to the 'itil' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'itil'.

Latest blogosphere posts tagged “itil”

• Avanzamenti …

  
  My Web Handbook (Lifestream) — Authority: 129
  Da oggi sono ufficialmente certificato ITIL (v3) Foundation. Contento Share and Enjoy:
  4 days ago

• Role of governance plumbed in Nov. 10 webinar on managing hybrid and cloud computing types

  
  Dana Gardner's BriefingsDirect — Authority: 420
  I ‘ll be joining John Favazza , vice president of research and development at WebLayers , on Nov. 10 for a webinar on the critical role of governance in managing hybrid cloud computing environments. The free, live webinar begins at 2 p.m. EDT. Register at https://www2.gotomeeting.com/register/695643130 . ...
  5 days ago

• ITIL Roles

  
  Recent group posts — Authority: 118
  The key to effective ITSM is ensuring that there is clear accountability and roles defined to carry out the practice of Service Operation. A role is often tied to a job description or work group description but does not necessarily need to be filled by one individual. The size of an organization, how it is ...
  5 days ago

• IT Governance: How Top Performers Manage IT Decision Rights for Superior Results: Peter Weill, Jeanne Ross

  
  Make Money Myself — Authority: 139
  Editorial Reviews Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom-designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate ...
  1 week ago

• Bureaucracy gone mad: when process gets in the way of service management

  
  Judith Hurwitz's Weblog — Authority: 113
  I had two interesting discussions over the past few weeks; one with an IT manager and the other with Rhett Glause and Matt French from Service-Now . Both discussions related to the issue of managing service processes in a complex computing environments.  Let me start with the IT manager. He is charged with taking ...
  1 week ago

• Overview of Problem Management in Service Manager

  
  System Center Service Manager — Authority: 457
  The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur. The Problem Management Process Management Pack ...
  1 week ago

• Implementing Sample Helpdesk Scenario in Incident Management - 2

  
  System Center Service Manager — Authority: 457
  This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management - 1   I’ll recap the sample ...
  1 week ago

• Implementing Sample Helpdesk Scenario in Incident Management - 1

  
  System Center Service Manager — Authority: 457
  My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.   I have outlined a scenario here that was ...
  1 week ago

• ITSM Online Solutions Adds More ITIL Foundation Practice Questions

  
  PR Friend Press Releases — Authority: 155
  ITSM Online Solutions adds even more professional ITIL Foundation practice questions to their updated database.  Check out this excellent source of ITIL Foundation exam preparation.The quality of ITSM Online Solutions ITIL exam preparation products is so renowned that we offer an industry-best, pass-the-first-time ...
  1 week ago

• ITIL Basics 1

  
  Prepare For College — Authority: 154
  know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will ...
  1 week ago

• Separating core from context brings high returns in legacy application transformation

  
  Dana Gardner's BriefingsDirect — Authority: 420
  Listen to the podcast . Find it on iTunes/iPod and Podcast.com . View a full transcript or download the transcript. Learn more. Sponsor: Hewlett-Packard . T his podcast is the second in a series of three to examine Application Transformation : Getting to the Bottom Line. Through panel ...
  1 week ago

• ITIL Process Map

  
  Recent group posts — Authority: 118
  The ITIL Process Map is the starting point for all drill-down activities within the ARIS ITIL Reference Model . The Process Map structures all ITIL V3 processes and functions along the different ITIL Service Lifecycle Phases. For all processes and functions more detailed models depicting further information have been ...
  1 week ago

• What is ITIL?

  
  Recent group posts — Authority: 118
  What is ITIL? ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. ...
  1 week ago

• ITIL training files

  
  IT answers — Authority: 458
  New Question Created by Justin315
  2 weeks ago

• ITIL v3 – Process Maps

  
  My Web Handbook (Lifestream) — Authority: 129
  Tra ITIL v2 e ITIL v3 la differenza è proprio questione di approccio: la prima è orientata ai processi, la seconda incentrata sul ciclo di vita del servizio. E’ un punto di vista completamente diverso. Nonostante questo il miglioramento continuo del servizio passa attraverso ai processi, ovviamente. Sul sito di ...
  2 weeks ago

• Application transformation case study targets enterprise bottom line with eye-popping ROI

  
  Dana Gardner's BriefingsDirect — Authority: 420
  Listen to the podcast . Find it on iTunes/iPod and Podcast.com . View a full transcript or download a copy. Learn more. Sponsor: Hewlett-Packard . T his podcast is the first in the series of three to examine Application Transformation : Getting to the Bottom Line. Through a case study, ...
  2 weeks ago

• % of incidents fixed before users notice

  
  KPI Library — Authority: 129
  Percentage of incidents fixed before users notice.
  2 weeks ago

• % of incidents resolved remotely

  
  KPI Library — Authority: 129
  Percentage of incidents resolved remotely.
  2 weeks ago

• Reconstructing IT

  
  HBH Technology Blog — Authority: 98
  What will the post-recession IT landscape look like? This tough economic climate has forced businesses to rethink their IT strategies. Businesses are delaying or canceling all but their most critical projects, and adopting a "bare bones" approach for maintaining their IT infrastructure.While this approach might stifle ...
  2 weeks ago

• Three Ways to Stand Out as a Project Manager in Today’s Economy

  
  ThE pM sTuDeNt — Authority: 466
  Guest post by Erika Flora Stand Out - by Shot_by_Cam via Flickr With the current economic conditions, an increasing number of people are either afraid of losing their jobs or desperately searching for work. Just like it’s a buyer’s market for housing, it also seems to be a buyer’s market for employers. ...
  2 weeks ago

Comments about itil