itil

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Latest blogosphere posts tagged “itil”

 

• Meet the trainer – ITIL Foundation training with Andy Britton

  
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  We’ve taken five minutes to catch up with our ITIL trainer Andy Britton, following the success of the first ITIL Foundation (2 day) training course – which achieved a 100% pass rate! You have worked in IT Service Management for over 20 years – how did you get started and what has kept you interested? [...] Meet ...
  1 week ago

• Responding to requests ‒ Sensible service management

  
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  Welcome to our third post in the IT Skeptic’s (a.k.a. Rob England) Sensible Service Management Series . In previous blog posts, Rob advised IT pros to focus on what is simple, practical, useful and worthwhile. Now in upcoming posts Rob will focus on the core processes that deliver on our goals of successful daily ...
  1 week ago

• Aren’t Assets and Configuration Items the same thing according to ITIL?

  
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  A student in a recent ITIL class asked me a very good question: "Why did ITIL v3 combine the processes of Asset Management and Configuration Management, is it because assets and configuration items are the same thing?"  Well, yes and no, … Continue Reading
  1 week ago

• Can ITIL Survive?

  
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  The Cabinet Office recently entered into a joint venture (JV) with Capita to manage and develop the U.K. governments frameworks including ITIL® and Prince2®.  More details on the frameworks are available on the Best Practice Management website.After a week of lobbing emails and phone calls around the industry, I ...
  1 week ago

• Benefits Of An ITIL Certification

  
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  ITIL, which stands for Information Technology Infrastructure Library, is a framework and approach for IT service management. It covers the process of providing IT services to a business, and certifications are offered in this area to enhance the knowledge of other IT professionals. Let’s take a look at some benefits ...
  1 week ago

• Key ITIL® service management terms unraveled

  
  Train Signal Training — Authority: 146
  Every field has its own set of terminology. Any business process can be described in plain English, but what the terms mean in a particular field could be completely different from common definitions. In the IT Infrastructure Library (ITIL®) management framework especially, there are a number of such terms that ...
  1 week ago

• BPM PaaS – Wolkige Aussichten für Business Process Management

  
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  Sie haben noch nichts von BPM PaaS gehört? Das werden Sie aber wohl über kurz oder lang kaum verhindern können – denn Business Process Management goes Cloud Service! Einer Gartner-Studie zufolge werden bis 2016 ca. 20% der “Schatten-Businessprozesse” über Process Engines und Workflows in der Cloud ...
  1 week ago

• HANA: Not an appliance any more

  
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  It has been a critic about HANA: It is sold as an appliance. Many customers do not want an appliance in their DC. They have an existing strategy about the hardware, the setup of systems and the way the configuration should be. SAP did receive this feedback – and is reacting. It will be possible to install SAP ...
  1 week ago

• Make sense of the ITIL® v3 certification paths

  
  Train Signal Training — Authority: 146
  Check this great introduction to IT Infrastructure Library® framework where you learn all about what goes into how ITIL® has structured their levels of certification, and how IT service management works as a whole. This quick lesson clip from ITIL® Foundations Training by Lowell Amos will cover four levels of ...
  1 week ago

• ITIL simplified into bite-size chunks

  
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  For those new to IT Service Management (ITSM), ITIL can seem a daunting term. What does it stand for? Who came up with the idea? Who uses it and why? Should you adopt it? ITIL simplified into bite-size chunks is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.
  2 weeks ago

• Ever thought of becoming an ITSM consultant?

  
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  Have you ever thought about becoming an ITSM consultant? What skills would be required? Could you deliver on time and to the specifications required? How would you go about your consultancy project? Ever thought of becoming an ITSM consultant? is a post from: IT Governance Blog on IT governance, risk management, ...
  2 weeks ago

• Understanding the joint venture with Capita and the UK Cabinet Office

  
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  The UK Cabinet Office has selected Capita Plc (a leading private sector business process outsourcing organisation) to form a joint venture to develop and commercialise the UK government’s Best Management Practice portfolio of management frameworks and methodologies (ITIL, PRINCE2, M_o_R,®, MoP®, MSP®, MOV® and ...
  2 weeks ago

• Throwback Thursday: Tenets of ITIL: Prevention vs. Reaction and the 99% Uptime

  
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  Originally posted December 14, 2011 Often in the winter months, sometime between dreaming of permanent beach vacations and the lack of cold weather the southwestern edge of the US seems to enjoy, I like to wonder about a world where all IT organizations followed at least the core set of of best practices such as ...
  2 weeks ago

• Cloud Services and the definition of a Target Operating Model

  
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  (Part V of VI – Organization) In my last blog, I did discuss the Prozess Dimensionof the Target Operating Modell. Today, I want to reflect on the organizational impact of Cloud Computing Services to the re-definition of the required internal capabilities of an IT team. Besides of the incontrovertible ...
  2 weeks ago

• Technology in EDU Drives Need for Change Management

  
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  The pace of change in the Higher Education sector is increasing at ever increasing speed. Everything is online from the course syllabus to the students’ final grades, from the lesson plans and lectures to some complete courses. Managing the change in the IT Organization is a challenge in every industry, but with the ...
  2 weeks ago

• Focus on the Business Service—Not the ITIL Processes

  
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  During my recent travels throughout the world, I recently held a number of round table discussions on service management implementations, challenges and successes. Interestingly, many organizations that successfully implement incident, problem and change management start to run out of steam and then find it ...
  2 weeks ago

• Gobernanza digital (I)

  
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  Los directores de informática están acostumbrados cada vez más al uso de modelos de diseño y mejora de la función informática (modelos de IT Governance ) para estructurar sus procesos internos. Cosas como ITIL , COBIT o CMMi , en particular y entre nosotros el primero, han tenido cierto éxito y son un ...
  2 weeks ago

• Capita gets ITIL – but will people finally ‘get’ ITIL?

  
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    It’s not often that I get to write about breaking news in the IT service management (ITSM) world but this definitely is it (I think the last time was this). Well I say “breaking news,” many of us were talking about the rumor of Capita winning the “ITIL auction” on Wednesday evening while together at the ...
  3 weeks ago

• Service Management Success: Delivering to Your Customers

  
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  Welcome to our second post in the Sensible Service Management Series. In the last post, Rob England (a.k.a. the  IT Skeptic ) explained how  better process builds a better business and how important the customer is. In this post, Rob introduces us to the concept of service improvement the basic service ...
  3 weeks ago

• 8 reasons to take the ITIL Foundation 2-Day Training Course with IT Governance

  
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  Our ITIL Foundation Training course has been condensed into just two days, meaning you can achieve ITIL certification more quickly and cost-effectively. Here are 8 reasons why you should sit this course with IT Governance: 8 reasons to take the ITIL Foundation 2-Day Training Course with IT Governance is a post from: ...
  3 weeks ago

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