itsm

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Latest blogosphere posts tagged “itsm”

 

• How strict are you with your service desk team on the topic of social media?

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Those service desk managers who don’t allow their team to use social media could be missing a trick. Nowadays, customers often relay feedback of the company/service desk using social media. How strict are you with your service desk team on the topic of social media? is a post from: IT Governance Blog on IT ...
  4 days ago

• Get the most out of IT Service Management

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Implementing IT Service Management has never been easier with the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit. Get the most out of IT Service Management is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.
  1 week ago

• Social IT Support: Didn’t We Do This In The 1990s?

  
  IT Infrastructure — Authority: 100
  A lot continues to be said about the impact of "social" on IT support and for some it is now "so 2009." To me, it was inevitable in 2009, and I wonder how far we have moved on in reality. Yes, some IT service management (ITSM) tool vendors have added in shiny new capabilities inspired by the adoption of mainstream ...
  1 week ago

• New: The Introduction to the ITIL Service Lifecycle – 2011 Edition – Out Now!

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Authored by the Cabinet Office, this title introduces the basic concepts of the ITIL Service Lifecycle and its benefits, enabling you to understand how ITIL and ITSM can benefit your organisation leading to better IT services. New: The Introduction to the ITIL Service Lifecycle – 2011 Edition – Out Now! is a ...
  1 week ago

• Keep informed about ITIL® following the 2011 Update

  
  Learning Trends for Professional Managers — Authority: 108
  Following last year’s ITIL update, a number of you may still be wondering how it affects you, especially if you have been studying the 2007 syllabus. In this video, Sharon Taylor, Chief Examiner for ITIL, answers questions on the ITIL Expert path for candidates, new processes and syllabus structure. Take a look ...
  1 week ago

• Keep informed about ITIL® following the 2011 Update

  
  Learning Trends for Professional Managers — Authority: 108
  Following last year’s ITIL update, a number of you may still be wondering how it affects you, especially if you have been studying the 2007 syllabus. In this video, Sharon Taylor, Chief Examiner for ITIL, answers questions on the ITIL Expert path for candidates, new processes and syllabus structure. Take a look ...
  1 week ago

• Guaranteed to pass on the ISO 20000 Practitioner Certificate Course

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  The ISO20000 Practitioner Certificate course comes with the unique IT Governance PASS THE COURSE GUARANTEE’ – we are so certain that our teaching will help you pass the course that, if you do not, we will let you attend a future course for free. Guaranteed to pass on the ISO 20000 Practitioner Certificate Course ...
  1 week ago

• Why you need an IT Strategy 2.0 for these economic times…

  
  Learn Free Internet Marketing Learn Free Internet Marketing Strategies using Video, Articles, Social Networking, Social Media, Web 2.0, Blogs, Affiliate Marketing — Authority: 142
  IT Strategic Planning 2.0 takes us beyond alignment to confluence of business strategy and the IT strategy and the employment of Web 2.0 technologies. These new technologies – blogs, SaaS, Mashups, Wikis, social networks, collaboration, podcasting and so on – are pervasive, extending the domain of IT beyond the ...
  1 week ago

• PSI awarded $96M contract for employing ITIL® and IT Service Management processes and methodologies

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Under the contract, PSI will provide system analysis and code maintenance by employing established ITIL based processes and methodologies. PSI awarded $96M contract for employing ITIL® and IT Service Management processes and methodologies is a post from: IT Governance Blog on IT governance, risk management, ...
  2 weeks ago

• Are You Sleepwalking Through Twitter?

  
  IT Infrastructure — Authority: 100
  In September 2009 I wrote a "blog" called "Great ITSM and ITIL People to Follow on Twitter." In stumbling upon it again yesterday I couldnt help wonder: What had happened to some of the Tweeters on the original list? Who do I now follow that I didnt way back then? In doing this I couldnt help feel that, while I ...
  2 weeks ago

• ISO 20000 Practitioner Course: “Excellent, I’m a convert!”

  
  Learning Trends for Professional Managers — Authority: 108
  By Desi Aleksandrova, IT Governance It’s always great to hear such a comment, but it’s even more rewarding when it refers to a training course that might have been a little bit neglected from IT professionals before. In this case, I mean the ISO/IEC 20000 Practitioner course that leads to the APMG-accredited ...
  2 weeks ago

• ISO 20000 Practitioner Course: “Excellent, I’m a convert!”

  
  Learning Trends for Professional Managers — Authority: 108
  By Desi Aleksandrova, IT Governance It’s always great to hear such a comment, but it’s even more rewarding when it refers to a training course that might have been a little bit neglected from IT professionals before. In this case, I mean the ISO/IEC 20000 Practitioner course that leads to the APMG-accredited ...
  2 weeks ago

• ISO 20000 Practitioner Course: “Excellent, I’m a convert!”

  
  Learning Trends for Professional Managers — Authority: 108
  By Desi Aleksandrova, IT Governance It’s always great to hear such a comment, but it’s even more rewarding when it refers to a training course that might have been a little bit neglected from IT professionals before. In this case, I mean the ISO/IEC 20000 Practitioner course that leads to the APMG-accredited ...
  2 weeks ago

• New Year, New You: Get Qualified in your area of IT

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Take advantage of the new year by creating a new you. If youre tired of your current job or just want to add something valuable to your CV, then IT Governance can help. New Year, New You: Get Qualified in your area of IT is a post from: IT Governance Blog on IT governance, risk management, compliance and ...
  2 weeks ago

• Not yet convinced about ITIL 2011?

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Over the past year, ITIL has undergone a range of updates to accommodate users’ feedback and suggestions for improvement. The ITIL 2011 Lifecycle Publication Suite is now easier to read and understand and has resolved errors and inconsistencies in the content. Not yet convinced about ITIL 2011? is a post from: IT ...
  2 weeks ago

• ITIL Service Management is simple – ITSM in a nutshell!

  
  Lintau.Org Article Directory Free Articles Submission — Authority: 149
  ITIL Service Management can be a confusing area. Not because it’s particularly complex, more that Service Management in ITIL terms, covers a wide range of activities within a business. IT Service Management (or ITSM for short), attempts to integrate and manage the myriad activities required within an IT function. ...
  3 weeks ago

• NEW – The ITSM Iron Triangle – Out Now!

  
  IT Governance Blog on IT governance, risk management, compliance and information security. — Authority: 122
  Transform your ITIL management processes with this new book: The ITSM Iron Triangle – out now! NEW – The ITSM Iron Triangle – Out Now! is a post from: IT Governance Blog on IT governance, risk management, compliance and information security.
  3 weeks ago

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