media crisis

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Latest blogosphere posts tagged “media crisis”

 

• Don’t Be Scared Be Prepared – How to Manage a Social Media Crisis

  
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  This is probably the most important blog post you’ll never need. Drawn from a section of my book The NOW Revolution , I gave this presentation about social media crisis recovery recently as part of the Social Media Success Summit 2012. 8 Steps to Manage a Social Media Crisis View more presentations from Jay ...
  22 hours ago

• SAP: Maybe not a crisis communications case study

  
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  The recent news  that Thomas Langenbach, a VP at SAP Labs Integration and Certification Center, has been accused of faking bar codes to buy Lego brand building blocks at a discount and then resell them on eBay presents an interesting crisis communications case study. Or does it? A key responsibility of corporate ...
  5 days ago

• Yin and Yang of Twitter…Osi Umenyiora and NASCAR

  
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  The endless debate rages on as to how and what twitter as a social platform can do for sport. We started the weekend with New York Giants defensive lineman Osi Umenyiora trying to use the medium to help Lawrence Taylor buy back his Super Bowl ring…provided Umenyiora found a million followers. Then we had NASCAR ...
  6 days ago

• Social Pros 16 – Jay and Eric Strike Back

  
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  This is Episode 16 of the Social Pros Podcast : Real People Doing Real Work in Social Media . This episode features special insights from hosts Jay Baer and Eric Boggs, Eric’s Social Media Stat of the week ( this week : social media users will tell an average of 53 people about their bad customer service ...
  1 week ago

• Social Media Crisis Management – The Starter’s Toolkit

  
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  As a frequent reader of my blog, you’re aware of the explicit importance of protecting your company or organization with a social media crisis management plan. By now you know that: Social media crises are not prejudice – they can attack any company at any time, without warning. Without a response strategy, a ...
  3 weeks ago

• How to Help Customers Keep Their Sanity Without Losing Yours

  
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  The opening night of the 2012 Social Media Success Summit featured a power-packed session by Jeremiah Owyang and his research on how advanced companies use social media. One of the questions after his presentation asked how to handle the escalation process in social media that can turn frustrated customers into an ...
  3 weeks ago

• How Soon Should You Respond to a Social Media Crisis?

  
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  It may seem like a no-brainer, but I still see organizations who find themselves under social media attack and wait hours and – gasp – even days to respond to the crisis. Although there’s an appropriate way to respond to a social media crisis, no time is too soon to get all the facts of the crisis straight and ...
  3 weeks ago

• Wanted: a social media community manager for Goldman Sachs. Muppets need not apply

  
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  This could be the toughest job yet in social media: running Goldman Sachs’ largely neglected social media communities. That’s right, the world’s most reviled investment bank – a.k.a. “ the great vampire squid wrapped around the face of humanity ” – is looking to hire a social media community manager. ...
  3 weeks ago

• How to Respond to a YouTube Attack

  
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  Next in our “How to Respond” vlog series is YouTube! Strong YouTube attacks have been known to go viral in an extremely short amount of time (just take a look at Domino’s Pizza and United Breaks Guitars ), so it’s important that you take the proper measures to protect your company or organization from a ...
  3 weeks ago

• Guest post from George Dearsley of Avante Media: Crisis PR why it matters – prepare now

  
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  The purpose of crisis communications is to help your organisation control and manage the flow of information to the public via the media when it faces a major incident. The crisis could be anything that threatens or harms people, disrupts business, damages reutation or affects share value. No one enjoys being the ...
  4 weeks ago

• In Crisis, Misery Loves Company: 3 Tips for the Road Back

  
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  Turns out the picture and message are part of a promotion for “Walk Naked for America Day.” This has got to be the most bizarre event in the name of patriotism I’ve ever seen. Maplewood, Minnesota city councilman Bob Cardinal says he “inadvertently” emailed the photo and message with “Muslim” in the ...
  4 weeks ago

• Listening for a Crisis by Jonathan & Erik Bernstein

  
  Blog: Crisis Management — Authority: 409
  [Editors Note: Were pleased to bring you this guest blog post by Bernstein Crisis Management contractor Chris Syme, excerpted from her new book.] Keep your ear to the ground, and catch crises early One of the best ways to avert a crisis is to see one coming and be proactive. Savvy crisis managers monitor online ...
  4 weeks ago

• Can the Reputation of Spirit Airlines Be Saved?

  
  The Measurement Standard: Blog Edition — Authority: 419
  How do you evaluate the loss of reputation when a company profits from a dying man? Spirit Airlines has long reveled in its reputation for low fares, pay-for-everything approach, and iconoclastic CEO, Ben Baldanza. But it may have gone one step too far when it refused to give a refund to a dying veteran who was told ...
  4 weeks ago

• Why Rehearsing for a Social Media Crisis is Crucial

  
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  Of course, its best to avoid a crisis in the first place. But if a situation does erupt, how a brand handles it via its social media channels can make a huge difference. Preparing a social media crisis plan is essential - but how can you test the way you communications will work and give your teams real experience? ...
  4 weeks ago

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