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1 day agothen be sure to check out the post by Paul Greenberg Time to put a stake in the ground on Social CRM . The comments are equally valuable
4 days agoHere are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage.
14 days agoCRM Driving CRM Effectiveness in a Recession (by Oracle) Has the CRM Industry Become Redundant? – Dick Lee, High-Yield Methods,
15 days agoWho could have seen this coming? I know I didn't back in 2007. I mean, it hasn't been that long ago when CRM was still considered a 4-letter word.
15 days agoWho could have seen this coming? I know I didn't back in 2007. I mean, it hasn't been that long ago when CRM was still considered a 4-letter word.
21 days agoI have to talk about things that make me laugh (and I have a mildly odd sense of humour to say the least). I’m a fan of Monty Python, The
22 days agoI’d like to thank Paul Greenberg for giving the industry yet another acronym to think about as we mosey along the 2.0 highway.
31 days agoI just finished reading Paul Greenberg’s excerpted chapter from his latest version of his book CRM at the Speed of Light, which is on customer
45 days agoI don't cite polls very often and I don't conduct my own polls as a matter of course, but this one caught my eye the other day.
79 days agoPaul Greenberg of the Arkansas Democrat Gazette offers a well-reasoned assessment of the newspaper business. It’s far more articulate
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