service level agreement

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Latest blogosphere posts tagged “service level agreement”

 

• Negotiating Major IT Contracts Seminar

  
  IT EVENT — Authority: 134
  March 5, 2012 Sydney, Australia In the past 15 years, outsourcing has become a viable means for companies to control costs. As IT projects increase in scope and value, it becomes critical for you, as the CTO, CIO or IT Manager to ensure that you have negotiated the best deal up-front rather than to discover ...
  4 days ago

• Opacity: Why IT services arent services at all

  
  Computerworld Blogs — Authority: 518
  It is commonplace in our industry to refer to the applications and other functionality that IT delivers to users as "services." We talk about the performance of the "IT services" to the desktop. We talk about the "service catalog" that we offer the business. We even claim to have "service-oriented architectures." ...
  1 week ago

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