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1 day agoThe [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication
3 days agoColeção de ferramentas de comunicação usadas em processos de design para sistemas extremamente complexos. http://www.servicedesigntools.org
3 days agoSoumitri Varadarajan – Service design for India: The thinking behind the design of a local curriculum | Re-public: re-imagining democracy –
3 days agoThe customer is the oxygen that keeps a business alive. No. The customer is more than just the oxygen that keeps the business alive, (my
4 days agoIt's proving to be a Summer in which design gurus join up the dots - and it's fantastic! First up was John Thackara who in a brilliant paper
4 days agoThis is a good question. Why do people like ThoughtWorks make a lot of fuss about things like Services but then want to use things like the
5 days agoPosiblemente esto que voy a contar es uno de los grandes errores que cometemos todos. Posiblemente sea uno de los más difíciles de evitar.
6 days ago“Design uses the whole person’s mind & body…” This as I interpret it in my own recent contribution to the ‘Design Thinking debate is
6 days agoFollowing last week’s card-sorting exercise (which went really well - thanks to everyone who took part), here’s something a bit more open-ended
8 days agoSelf-monitoring is one of the most common persuasive techniques used in interface design: basically, giving people feedback on what they’re
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