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  • Business Process Management more than an IT Function


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    Business Process Management is more than an IT function. It is how we go about our work as an organization. Theodore Panagacos, a former Management Consultant with Booz & Company explains this and how BPM works with Lean and Six Sigma in his book The Ultimate Guide to Business Process Management: Everything you ...
    1 week ago
  • Near-Sourcing: One Way to Save Time and Money


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    One way many companies are trying to make their Supply Chain’s Leaner is through “Near-Sourcing”.   Near-Sourcing is a term used to describe a business placing some of its operations close to where its end-products are sold. This is the opposite of the longer term trend of outsourcing manufacturing ...
    1 week ago
  • Saturday Learning Series - Six Sigma continues (Part 5)


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    Last week was Part 4 of the MIT Six Sigma lecture series. Todays Saturday Learning Series continues with the next lecture.  This one is a recorded plant tour and not a lecture hall presentation, which offers some variety to the series.
    1 week ago
  • New Threats to Supply Chains Call for New Approaches to Risk Management


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    Steve Culp, global managing director, and Jonathan Wright, managing director Accenture Supply chain disruptions have been found to cut the share price of impacted companies by an average of 7%. Supply chain disruptions have been found to cut ...
    1 week ago
  • Using Six Sigma to Reduce Queue Times


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    Everyone hates queueing. It annoys customers and business-owners alike; so much so in fact that queue management is considered a significant part of business theory as it can have a huge impact on the service that a customer receives. If it’s done well, it becomes a barely noticeable aspect of the experience. Done ...
    1 week ago
  • Bombs, Earthquakes and Cost of Quality


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    The Power Law What do the recent tragic events in Boston and Sichuan in China have in common with the Cost of Quality (CoQ) at a manufacturing company? They all follow a statistical rule called the Power Law . Simply put, plotting the logarithm of the magnitude of an event against the logarithm of the probability ...
    2 weeks ago
  • Four Pitfalls to Achieving Operational Excellence


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    Avoid these factors and reap better results. Avoid these factors and reap better results. read more
    2 weeks ago
  • Lean Six Sigma in the Classroom: Preparing Students for Careers in Quality Improvement


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    I recently had the opportunity to talk with Ken Jones, professor of operations and supply chain management at Indiana State University , about a business process improvement course he teaches at the university. The course covers a variety of Lean Six Sigma tools and techniques and gives students the opportunity to ...
    2 weeks ago
  • EDCA for Lean Service Design


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    As you start in EDCA, remember that the User/Customer is at the center of your universe. You have to continue improving and earning the right to remain within their sphere of influence. Most of us design services around how we think, not how the customer thinks. We have this idea that we know what is [...]
    2 weeks ago
  • Saturday Learning Series - MITs Six Sigma Part 4


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    A continuation of MITs explanation of the Six Sigma methodology.  The previous installment can be seen here .
    2 weeks ago
  • PDCA for Lean Service Design


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    The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. It originated in the 1920s with Walter A. Shewhart. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in ...
    2 weeks ago
  • 2013 IW Best Plants Conference: Operational Excellence Energized [SLIDESHOW]


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    Here is a small fraction of what you missed if you did not attend IndustryWeek’s 2013 Best Plants conference. read more
    2 weeks ago
  • 6 Simple Everyday Efficiency Tips You Can Learn From Six Sigma


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    by Alex Orlov, guest blogger While it has been called the "million-dollar methodology" for the significant investment sometimes required to deliver results, Six Sigma has a wealth of practices that can be adapted to small and medium industries, home businesses and even personal finances.  Organizations have ...
    2 weeks ago
  • SDCA for Lean Service Design


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    A perspective on Standard Work from Steve Bell (Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation): But when you get right down to it the principles of Lean are the same. It’s about collaborative learning. It’s about speed. It’s about quality. It’s about ...
    2 weeks ago
  • Lean Management System for Lean Service Design


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    What will drive Leader Standard Work is the “Why” more so than the “How”. The “Why” provides the clear strategic intent which will provide the fuel for Leader Standard Work. This analogy is wonderfully described in David Mann’s Book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second ...
    3 weeks ago
  • Case Study on Business Process Improvement Methodology Adoption for Improving Service Quality


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    Study about Business Process Improvement Methodology Adoption for Improving Service Quality Abstract : To stay competitive and sustain long-term profitability, Business Process Improvement (BPI) methodologies have become strategically important for financial institutions in recent years. These include ...
    3 weeks ago
  • LSS 004 | Is There Value in Seeking Six Sigma Certification?


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    I don’t normally like to publicly disagree with other continuous improvement influencers here on LSS Academy. I tend to believe there’s enough disagreement in the world that I don’t need to add to it. But, alas, I recently watched a YouTube video that I really disagree with and felt compelled to comment. As ...
    3 weeks ago
  • Case Study on Exelon Corporation Utilities


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    Study about Exelon Corporation Utilities Background : A key division of Exelon, one of the nation’s leading energy companies, faced a challenge common to many organizations today. It wanted to get more control over its extensive office infrastructure, reduce costs and be more environmentally responsible.In ...
    3 weeks ago
  • Why You Should Become ITIL Certified and Agile Thinking


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    I love how things develop. 2 years ago ‘agile’ for me was a description of an animal like a Gazelle and up to 1 year ago, ‘hacking’ had negative associations like thieves breaking into my computer… However, learnings from the ‘geeky’ world of developers are now being applied to pretty much anything! The ...
    3 weeks ago
  • Six Qualities of Lean Leadership


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    America can start winning back the manufacturing it has lost by recognizing and accepting that there is a better way to manage. America can start winning back the manufacturing it has lost by recognizing and accepting that there is a better way to manage. read more
    3 weeks ago

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