social customer

Welcome to the 'social customer' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'social customer'.

Latest blogosphere posts tagged “social customer”

• Twitter Translate Rolling Out

  
  Social Media Today — Authority: 691
  A friend of mine pointed out the Twitter account of Mirko Gosch , who is identified in his profile as “Translator, Level 2.” There have been all kinds of rumors about Twitter some day rolling out translation. When I heard these rumors in the past, I was skeptical, because I knew true, idiomatically ...
  1 day ago

• Social customer service

  
  Social Media Today — Authority: 691
  One of the more promising areas of focus for social business transformation is customer service. This week at e2.0 I attended a panel discussion of social customer service moderated by Clara Shih. It was an interesting discussion and I think there are some good solid practices growing up, enabled by some new tools. ...
  2 days ago

• Is GiffGaff’s MVNO at the Advent of Social Customer Service?

  
  The SiliconANGLE — Authority: 144
  People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff , a new MVNO in the UK running on the O2 network, that promises to change things in the mobile world. MVNOs have come and gone for many years, usually with little more ...
  6 days ago

• Engaging Your Customers: Interview with Ebony!

  
  Social Media Today — Authority: 691
  Ebony is a make over Diva - looks, life, & branding. Make-me-over-Eb continues to transform the lives of many. She touches her clients through multiple WEB channels & continues to apply her creative focus to guide many businesses in their communication endeavors. She wants you to engage the recipient ...
  1 week ago

• Biznik Blends High Tech with High Touch

  
  Social Media Today — Authority: 691
  Biznik Blends High Tech with High Touch This content from: Duct Tape Marketing Fortunately, it’s starting to feel like the wave of social media hype has crested and small businesses can turn their attention to understanding social media “best practices” rather than obsessing over next week’s new tool. ...
  1 week ago

• Some Weeks are Hard to Top!

  
  Social Media Today — Authority: 691
  Last week was the perfect storm of 3 major life moments all coming together in one week to form the perfect trifecta. It’s a week that is going to be hard to top in Dunay history but don’t put it past me to try! It all started Friday, Oct 23rd when my wife came into the house and said “oh yeah, I think your ...
  1 week ago

• Social Media Time Management: 9 Guiding Principles

  
  Social Media Today — Authority: 691
  This is the last in our series on Social Media Time Management , but you’ll really find that these are less ideas about managing just social media and more ideas for managing online life in general. It’s a balancing act. And ultimately, you’re in the driver’s seat. 1) Manage Disruptions The key to managing ...
  1 week ago

• 6 Must Read Posts about the ROI of Social Media

  
  Social Media Today — Authority: 691
  Here are 5 of the best posts I’ve read recently (and some not so recently) about the ROI of social media. I think while we’re all continuing to think a lot about this issue, it’s becoming less and less about simply proving our case to the powers that be and more and more about finding a simple, replicable ...
  1 week ago

• The Principle of Transparency: A Tale of Two Employers

  
  Social Media Today — Authority: 691
  Social Media practitioners use the word “transparency” frequently, but it seems to mean different things to different people. To me, transparency isn’t something organizations bring to their Social Media efforts but instead is a fundamental change in corporate mindset being accelerated by Social Media’s growth ...
  2 weeks ago

• Social Media Balancing Act: Sentiment vs. ROI

  
  Social Media Today — Authority: 691
  George Beckenstein of Digital Media and Social Marketing Strategist recently wrote an interesting post on how business used to be conducted. He noted that anyone you did business with lived in your immediate community. There was no such thing as advertising, marketing channels and brands. You did business with people ...
  2 weeks ago

• Marketing is NOT Changing; Just Ask Paul Revere

  
  Social Media Today — Authority: 691
  Image via Wikipedia We Social Marketers love to tell others how marketing is fundamentally changing, but what if that is not only counterproductive but also inaccurate? This was the provocative hypothesis explored tonight during a 20-minute car ride I enjoyed with Jeremy Epstein of Never Stop Marketing . ...
  2 weeks ago

• Social CRM: The #SCRM Accidental Community Roundtable Conversation

  
  Social Media Today — Authority: 691
  Ive been talking a great deal (unfortunately not on this blog lately...) about the power of accidental communities. I call them that because I stumbled my way into starting a few of them. Stumble is the right word because I had no intention to start anything, I just wanted to keep track of stuff on Twitter, and maybe ...
  2 weeks ago

• Half of bloggers will post about brands they love or hate

  
  Social Media Today — Authority: 691
  Technorati is carrying on with its annual State of the Blogosphere report, which it has been drip-feeding out over the week. Day fours results look at how some bloggers make money by selling ads, as well as - of more interest - how they feel about brands. Unsurprisingly 70% talk about brands on their blogs. ...
  2 weeks ago

• Who killed the Rocky Mountain News? John Temple at WebCom 2009

  
  Social Media Today — Authority: 691
  This is the second of a series of session notes from Webcom 09 where I am also presenting. Here is the session description for Case Study: Who killed the Rocky Mountain News ? John was the former editor of the Rocky Mountain News that closed. He now writes the blog, Temple Talk . “Colorados oldest newspaper died ...
  2 weeks ago

• The cocktail party rule of social media

  
  Social Media Today — Authority: 691
  I gave a presentation yesterday at the Iowa Tourism conference.  I had the opportunity to speak with 200+ tourism professionals who work in museums , casinos , publishers , convention and visitors bureaus , wineries , parks , hotels and just about everything in between.  (They get to hear from Scott ...
  2 weeks ago

• Lets Talk about Trust at the Harvard Club on Friday

  
  Social Media Today — Authority: 691
  Trust is all.  I’m in Washington, DC, at this moment listening to some very smart people talk about transparency, data, government and how predictive analytics will replace investigative journalism. Each of the very smart talking heads (writer Steven Baker, technology expert Stephen Brobst, transparency expert ...
  3 weeks ago

• Customer service via Twitter– is it satisfying?

  
  Social Media Today — Authority: 691
  Recently, I have been enmeshed in a long and drawn out process to get some new honeycomb shades for my living room windows. You wouldn’t think this would be a long and drawn out process, but unfortunately, the vendor I selected has created this long and drawn out process. I am not going to name names for reasons ...
  3 weeks ago

• Vendors Are Talking: Grocer is “not going to let someone steal my customer”

  
  Social Media Today — Authority: 691
  Language, especially spoken language, is very revealing when it comes to someone’s values. This is why corporate executives are subjected to media training to keep them on message while speaking in public – meaning, of course, to appear to say something while not really saying anything. Sometimes, however, ...
  3 weeks ago

• Like Business, Social Medias Foundation is Trust

  
  Social Media Today — Authority: 691
  For more than 15 years I have played the role of chief rainmaker at Strategic Communications Group (Strategic). In that time, I have helped bring in over $10M in business from more than 100 clients. Yet, I have never once sold anyone public relations or social media marketing. Yes…those are the services Strategic ...
  3 weeks ago

• Peerset Releases Psychographic Targeting Tool

  
  Social Media Today — Authority: 691
  This morning Peerset announced the launch of their flagship psychographic targeting product. We all know that online advertising still has a long way to go. Just yesterday I posted about how Facebook’s engagement ads highlight some of the opportunities in the future. There are two important components to quality ...
  4 weeks ago

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