social crm

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Original Technorati articles tagged “social crm”

• in Advertising
  The One Feature Facebook Needs to Create the Killer Marketing App
  Enabling Business Pages to geo-target Facebook Wall content to their Fans would create the game-changer of the decade
  by jhaughwout / on Dec 5, 2011
• in Advertising
  Master Chefs, Social Media Apprentices: Missed Opportunities
  Celebrity chefs are changing how we view food. However, some of the biggest avoid using social media to do this.
  by jhaughwout / on Aug 21, 2011
• in Technology
  An Interview with Gist's Greg Meyer - Part 3: The Growing Importance of Listening Frameworks
  The Conclusion of the Technorati Interview on Social CRM with Gist's Greg Meyer
  by seancook / on Jun 18, 2011

Latest blogosphere posts tagged “social crm”

 

• Repost - Welcome to CRM Idol Season 3 #crmidol #crm #scrm

  
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  This is a repost. Original post found here . Welcome to CRM Idol Season 3 Weve had quite a ride up to now. None of us ever realized that this competition would get this important to the CRM and social markets. In the 2 completed years, eight of the participants have been acquired, several others gone on to a ...
  1 week ago

• Keep Your Creative Agency Organized with Social CRM

  
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  Some people may think it’s easy to work in a creative agency. A common perception is that it is a free-wheeling, energy drink fueled environment where you get paid for being creative. Other people think creative agencies are staffed by imaginary people . The fact is, while it is certainly fun to work on creative ...
  1 week ago

• How to Manage Your Sales Funnel With Twitter

  
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  Although CRM tools like Salesforce.com and SugarCRM are now somewhat ubiquitous, they are often too feature-rich for solo and small sales consulting. So whats a sales pro to do? In combination with Outlook or a simple calendar to keep track of appointments, heres a way to use Twitter as your CRM, and fully transition ...
  1 week ago

• Funnelholic Redux: More content, social, and blogging learnings from the last 3 months

  
  The Funnelholic — Authority: 491
  I wrote a post last Thursday: How I think I increased blog traffic by 500% and other blogging tidbits . A bunch of people asked me questions after reading it, so I chose three and thought I would post my answers. The question:  What posts work better than others? I definitely learned a lot about what content ...
  1 week ago

• The Gamification of Siebel Part Two

  
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  ODE - On Demand Education Ltd Blog - Specializing in CRM & Social CRM Consulting, Education and eLearning Gamification of Siebel Part Two So this is the second part of our mini-series – the Gamification of Siebel Part Two. As we discussed in the previous post , you need a clearly defined framework (did ...
  1 week ago

• Salesforce built a suite to manage social advertising

  
  Tips and tutorials — Authority: 144
  Give marketing departments and agencies a suite of tools to manage their actions on Facebook and Twitter. With the launch of Social.com, complete functions Salesforce Radian6 and Buddy Media, two companies acquired by the specialist ... Related posts: Social media and email integration 2010: The facts 5 reasons ...
  2 weeks ago

• Mothers Day: Build Online Relationships With Customers & Clients

  
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  One of the important aspects of social media is communication between your business and your customers/clients. With a push in the right direction, people will feel more inclined to share their opinions and thoughts with your business in social communities. Give fans a reason to interact with your business. What ...
  2 weeks ago

• Social Media Convergence

  
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  Image courtesy of James Wheeler, Creative Commons A colleague asked me for my thoughts on trends in social media today. I can sum it up in one word: C onvergence . Social media blasted into the world around 1997 with the birth of blogging, AOL IM’ing, and early social networks. In the 16 years since then, ...
  2 weeks ago

• A New Rising for CRM

  
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  We’re at the end of web-based SaaS CRMs. It’s old news. There are “me-too” products everywhere all offering a variation of what each do. The CRM market – despite recent tremors being made with social – is in need of innovation. I predict a riot. A joined up, interconnected riot. Whilst APIs and integration ...
  2 weeks ago

• SMB social, a/b testing, facebook fan $, and inbound marketing: This Week on Twitter

  
  The Funnelholic — Authority: 491
  Hi everyone — once again, I present to you my favorite of tweets.  These posts are my worst traffic performers, but I do enjoy putting them together.  For those that do read these posts, thank you! Shameless plug: If you love demand generation, content marketing, social marketing, and want to learn about b2b ...
  2 weeks ago

• Debunking the Argument of “Accuracy”

  
  Opinion Mining for Customer Insights — Authority: 119
  With the advent of Big Data, it is estimated that 70%-80% of all data collected and stored by an enterprise is in an unstructured form. There are various approaches, technologies and methods to automate the analysis of unstructured data such as text. However, regardless of advances in technology, some Customer ...
  3 weeks ago

• Buzzient in Action in the (all too) real world

  
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  ODE - On Demand Education Ltd Blog - Specializing in CRM & Social CRM Consulting, Education and eLearning Buzzient Social CRM Buzzient in Action : Like everyone, I was horrified by the recent events at the Boston Marathon. As  someone who grew up in a country split apart by terrorism on all sides of the ...
  3 weeks ago

• Far from diminishing the CIO, Cloud ensures a bright future.

  
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  The complexity of the the “No Software” challenge is overwhelming the line of business buyers in Sales, Marketing and Customer Support. The idea of subscribing to a cool new software package and building a complex sales force or customer service team on your own, with your own budget, and then Oliver-style coming ...
  3 weeks ago

• 4 Ways Social CRM can Impact the Performance of Customer Services Teams

  
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  Single interface for managing cases Customer services can make or break organizations by ensuring an unbeatable competitive advantage and low churn rates. Implementing an effective social CRM provides organizations with control over customer services from customers preferred social media channels and improves their ...
  3 weeks ago

• My Starbucks Idea: 5 Years Of Inspiring Ideas

  
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  My Starbucks Idea exists 5 years and they have turned 275 of consumer generated ideas into reality. What can CMOs learn from open brand innovation at Starbucks? We discovered My Starbucks Idea back in 2008. And I decided to cover it as “amazing potential” here on ViralBlog . Why the love? Ausdauer ...
  4 weeks ago

• Forecast for Social CRM in 2013-14

  
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  Social media transactions are over a couple of billion every 24 hours and over 500,000 new Android phones are registered every day. Tracking and monitoring user generated content from social media can obviously generate a vault of actionable information - networks like Facebook, Twitter, LinkedIn, Google+, Pinterest ...
  4 weeks ago

• Social response times, linkedin first – website second, and the blackberry – This Week on Twitter

  
  The Funnelholic — Authority: 491
  This week’s Tweets of the Week! Call and wait on hold? Nah. Email into generic “customerservice@…” Nah”… Instead, I will shout out at a brand via social and you gotta get back to me in an hour.  #social baby – Get used to it. 42% of customers who reach out to brands via #socialmedia expect a ...
  4 weeks ago

• Say Goodbye to Alt-Tab Hell; Welcome the Social, Multichannel Support Environment

  
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  I recently had the pleasure of speaking at a roundtable event hosted by CRM Magazine on the topic “How To Build A Multichannel Support Environment.” During this time, my fellow participants, Voxeo, Angel, Nuance, and I discussed the need for brands to address their customers across all of their preferred ...
  5 weeks ago

• How Social Media and Smartphones Breed a Petri Dish of Negativity

  
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  photo from Bigstock.com It’s time to recalibrate your expectations about customer complaints. 57% of Americans will have a smartphone this year , meaning that the majority of your customers (and in some industries, the vast majority) now possess two things, at all times, in their pants: Access to almost ...
  5 weeks ago

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