social customer service

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Latest blogosphere posts tagged “social customer service”

 

• How Are Top Brands Doing With Twitter Customer Service? [REPORT]

  
  Twittercism — Authority: 149
  Earlier this year, social media analytics specialists Simply Measured conducted an analysis of how Interbrand’s Top 100 Brands were performing customer service on Twitter. In a time when offering strong social customer service is directly tied to protecting brand identity, what steps are major brands taking ...
  1 week ago

• What You Need to Know About Customer Service and Social Media

  
  — Authority:
  Are you using social media, texting and/or other technology to enhance your customers’ experience with your company? I’ve said it before but it bears repeating – your customers are posting, tweeting, texting, pinning and chatting about you, regardless of whether you are present. Today’s technology provides the ...
  1 week ago

• Social Media Is a Channel Not a Strategy

  
  — Authority:
  Weve Moved! Update your Reader Now. This feed has moved to: http://customersthatstick.com/feed/ Update your reader now with this changed subscription address to get your latest updates from us.
  1 week ago

• More People Share Bad Customer Service Experiences Than Good [INFOGRAPHIC]

  
  Twittercism — Authority: 149
  As if brands needed another reason to amp up their resources in social customer service: a new infographic from Zendesk posits that more people share their bad customer service experiences on social media than their good experiences (45% vs. 38%). In addition, a full 88% of survey respondents said that they’d ...
  4 weeks ago

• Poutsch – Organized Opinions

  
  — Authority:
  How do you make decisions on what to think, do, or proceed with business matters? When you use Poutsch, you can make all types of decisions based on verifiable data and real-time analytics. The polling platform gives its users a way to collect opinions from friends, colleagues, and strangers alike, and turns the ...
  4 weeks ago

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