user research
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Latest blogosphere posts tagged “user-research”
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Wherefore art thou, User?
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Lately we’ve been hearing and responding to a lot of chatter in the only-boring-stodgy-Microsoft-types-do-research vein, with language that essentially boils all user research down to testing tools that hinder the creative design process (see Don Norman hates research , Michal Migurski comes out against it ). But ...6 days ago -
3 Quick Questions for User Feedback
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Im a believer of "Minimal testing is better than zero testing," and this often gets lost in the shuffle of figuring out color schemes, designing mock-ups, and selecting graphic elements of website projects. Theres value in getting the feedback from anybody whos not part of the project. Why? Most people in the team ...1 week ago -
I Need You to Need Me
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The need statement (“People need… blah blah”) is a cornerstone of user research. Observations, patterns and insights (all our hard work!) distilled into succinct statements neatly pointing to the problem that we are empowered to solve through design. I have long been pondering the use of (and occasional ...2 weeks ago -
Changing environmental behaviour
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Brook Lyndhurst , an independent research and strategy consultancy, based in London, UK, works on projects that are concerned with understanding, promoting and delivering sustainable development. A couple of their research reports are highly recommended reading: The diffusion of environmental behaviours: The role of ...2 weeks ago -
Customer & Influencer Research in Social Media
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“If you don’t eat your meat you can’t have any pudding. How can you have any pudding if you don’t eat your meat!” Pink Floyd, The Wall. That quote from Another Brick in the Wall reminds me of the cart horse situation with social media marketing: If you don’t know your customers you can’t engage them. ...2 weeks ago -
Internet on mobiles: evolution of usability and user experience
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Anne Kaikkonen , a UI product manager at Nokia, recently presented her doctoral dissertation on the usability and user experience of the mobile internet. Internet on Mobiles: Evolution of Usability and User Experience ( pdf ) Dissertation for the degree of Doctor of Philosophy presented at Helsinki University of ...2 weeks ago -
New media and its superpowers
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Mimi Ito , cultural anthropologist and associate researcher at the University of California Humanities Research Institute , co-led a MacArthur Foundation-funded three year ethnographic study, the Digital Youth Project (DYP), which looked at how young people interact with new media at home, in after-school programs, ...2 weeks ago -
URF10: Research, Creativity and Astonishment
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Many thanks to our friends at Bolt|Peters for hosting an energizing User Research Friday last week! Dan and I heard a recurring theme of research and creativity , both in method and mindset. Dan noted that several people spoke about research and creativity as though they were separate, and that combining them was ...3 weeks ago -
My analogy on User Research
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Designing a product without conducting user research is like running with your eyes closed.3 weeks ago -
Physical Gestures to Document Design Research
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As the number and variety of gestural interface applications has exploded, design researchers have been focusing more on the physical aspects of human-artifact interaction. The potential benefits of gestural interfaces - simplicity, ease of learning, memorability - are valuable to end-users, but also provide an ...3 weeks ago -
User Surveys – Do it Right or Not at All.
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I have been involved with many user surveys over the years. Some have gone well. Some have been a complete waste of time and effort. The main distinction between them is the surveys that were professionally developed and pretested would succeed. The ones that had been knocked together by a well meaning manager ...4 weeks ago -
Your potential customer is not everybody
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While Dan Benjamin interviewed Jason Fried on The Pipeline , they touched upon the subject of customers. Jason said something that seemed obvious to me now, but wasn’t always so clear. It’s very important to understand who your customer is, and the answer is not that it’s everybody. I think if you think ...4 weeks ago -
User testing on Mechanical Turk [how-to]
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This is a pretty high-level summary (e.g., not that detailed ) of how I create and run a new survey on Mechanical Turk. Since people have lots of different ways of using Mechanical Turk, this how-to may or may not be for you. I’ve also noticed that nearly every survey or questionnaire I put on Mechanical Turk ...5 weeks ago -
How Usability Studies are Like a French Meal [Comic]
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It occurred to me the other day that usability studies were like a fine, french meal when I decided to insert a mini-task within a longer user study. This mini-task reminded me of the “amuse-bouche” in french meals, like the bite of sorbet or other spoonful of citrus goodiness to cleanse the palate. After that, ...5 weeks ago -
Analytics – The Usability Lab of the new decade
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Brandon started a discussion on an internal mailing list, asking, “The usability lab is now the ________ ?”, and explaining: 10 to 15 years ago the usability laboratory was the must-have for vetting and testing your design ideas. But more nimble development processes and new tools seem to have superseded the ...6 weeks ago


