voice of the customer
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Latest blogosphere posts tagged “voice of the customer”
A chemical manufacturer with a solid customer listening program noticed an uptick in complaints about pricing. Unlike many firms, which would take the comments at face value and take action accordingly, this company first stepped back and reflected on its strategy: It sold premium chemical for advanced applications ...1 week ago
When it comes to providing the best service experience possible, the customer defines success. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. For ...2 weeks ago
People Metrics Industry News — Authority: 115
So you’ve just launched a big, shiny, new Voice of the Customer program. What now? For those just starting out on the journey of customer experience transformation there are three quick wins that you should be after: 1. Take action to fix customer problems. If a customer reports a problem, follow-up and fix it ...2 weeks ago
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