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3 days agoMy wife had an old Black & White 5” TV in the kitchen that she watched while cooking. With the transition to DTV, this small TV would stop working.
6 days agoI was listening to a talk by Iqbal Quadir an inspiring entrepreneur who is changing the world through human empowerment. He said two phrases
7 days agoI was listening to a talk by Iqbal Quadir an inspiring entrepreneur who is changing the world through human
11 days agoAre you organizing people the right way?I read a post from @TheBrandBuilder where he talked about dropping the word followers from Twitter,
12 days agoIn recent posts, we've touched on 5 reasons why task completion is the ultimate survey question, as well as discussing the visitor segments
16 days agoOne of the most common hurdles in trying to improve the customer experience, is that we view the customer’s situation through our own internal
17 days agoThis post originally published on 1to1 Media . For the past decade online marketers have focused on a single metric, almost to the exclusion
18 days agoPart 1 – IntroductionPart 2 – Strategic Measurement FrameworkPart 3 – DesignPart 4 – ValidationIf you had not had a chance to read through
18 days agoCongratulations to Experian , Progressive and Vanguard for winning Forrester's inaugural Voice of the Customer Awards in NY yesterday.
20 days agoSometimes I talk about the idea of Profitable Loyalty and often I’m asked what I mean. So, here it is: Not All Loyalty
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