vrm
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Latest blogosphere posts tagged “vrm”
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Evolution of the social web
Social Web Strategies —
Authority: 106
At Social Web Strategies, we’ve been saying that the future of the social web includes data portability. An April Forrester report drew the same conclusion. Today’s social experience is disjointed because consumers have separate identities in each social network they visit. A simple set of technologies that ...5 days ago -
Google in 5 years time: an apps company
SMLXL - Engagement Marketing and Communication principles from Alan Moore —
Authority: 540
And Microsoft will reinvent itself through gaming. Even though Eric Schmidt might have a different point of view The reason for this is that the networked society is people powered, and its complex – in fact there is a term called complexity theory. Therefore a granularity is required which google at present ...5 days ago -
Dont stand at the end of the queue of information stand in its flow
SMLXL - Engagement Marketing and Communication principles from Alan Moore —
Authority: 540
Was the advice Howard Rheingold gave recently and I think Lee Bryant gives a very erudite explanation of the issues we face transferring ourselves from a linear world to a networked world. He spoke at the Social Strategy Talk , hosted by Creative Crowds and ViNT . Lee was looking at participation and open ...1 week ago -
Cluetrainings
Doc Searls Weblog —
Authority: 555
Had a great time mixing it up with the BlogTalkRadio folks a couple nights ago, talking Cluetrain after 10 years . Here’s the show . Big thanks to Allan Hoving for lining up and co-hosting it with Janet Fouts and Jim Love . Janet tweeted it live. Afterwards Jim Love put up a very interesting ...1 week ago -
Excellent Customer Support Summarised in a Single Word: ScreenFlow
CMC —
Authority: 150
A few days back you would remember how, in a recent blog post , I stated that nowadays it seems it is becoming more and more difficult, and rare!, to find excellent customer service, as I was trying to share further insights on the recent fiasco I have gone through with both movistar & Apple with the 3GS ...1 week ago -
Excellent Customer Support Summarised in a Single Word: ScreenFlow
E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez —
Authority: 487
A few days back you would remember how, in a recent blog post , I stated that nowadays it seems it is becoming more and more difficult, and rare!, to find excellent customer service, as I was trying to share further insights on the recent fiasco I have gone through with both movistar & Apple with the 3GS ...1 week ago -
Data-driven advertising - How do we move it beyond the web?
Customer World —
Authority: 91
I came across an interesting service platform Meme Machine which has interesting customer-focused applications using data. Calling itself reactive advertising Meme Machine defines this platform as: "Reactive advertising is a technology for dynamic customization howdisplay ads look and behave in real-time based ...2 weeks ago -
Event horizons
ProjectVRM Blog —
Authority: 449
Photo galleries from the VRM West Coast Workshop and VRooM Boston 2009 are up. Tim Hwang has an excellent follow up (Geek Insurance! — go read it) to the Getting Personal With Data panel, which turned (as we had intended) into a round-table discussion involving everybody in the room (including Adriana ...2 weeks ago -
Manage virtualized sprawl with VRMs
High Scalability —
Authority: 602
The essence of my work is coming into daily contact with innovative technologies. A recent example was at the request of a partner company who wanted to answer- which one of these tools will best solve my virtualized datacenter headache? After initial analysis all the products could be classified as tools that ...2 weeks ago -
Both a data borrower and a data lender be
Pushing String —
Authority: 91
Christian Scholz and his Data Portability Project pals have roped me into their Data Without Borders podcasts . On Friday, Christian and Trent Adams and Steve Greenberg and I had some fun relaunching the series by talking about the DPP Terms of Service and End-User License Agreement ( TOS/EULA ) task force. ...2 weeks ago -
Vendor Relationship Management workshop
O'Reilly Radar - Insight, analysis, and research about emerging technologies. —
Authority: 718
Nobody knows you as well as you do. Or do they? Lets run a test. Do you know what percentage of your food bill went to processed products? Or what type of coupons (store coupons, newspaper coupons, etc.) is most likely to get you to switch brands? I bet someone out there knows. This kind of data mining is the ...3 weeks ago -
Real Estate and VRM
ProjectVRM Blog —
Authority: 449
Bill Wendel of Real Estate Cafe is one of the first people I met after becoming a fellow at the Berkman Center three years ago. What he’s been doing for a long time is right up the VRM alley: equipping users (whether buyers or sellers) with the means to become independent of controlling institutions and ways of ...4 weeks ago -
Freedom, Independence and Data
Doc Searls Weblog —
Authority: 555
Dependence begets subservience and venality, suffocates the germ of virtue, and prepares fit tools for the designs of ambition. — Thomas Jefferson Near the start of his Institutional Corruption talk the other day, Larry Lessig sourced the quote above, from Thomas Jefferson. Larry was making a point: that ...4 weeks ago -
Civilizing the Personal Data Frontier
ProjectVRM Blog —
Authority: 449
A panel at 9:30am, 13 October 2009 John Chipman Gray Room • Pound Hall Harvard Law School Who likes being tracked like an animal by big business, big government, and every tech hustler looking to make a buck from both? Not the developers of self-tracking and personal informatics . These hot new new ...4 weeks ago -
How VRM Helps CRM
ProjectVRM Blog —
Authority: 449
CRM — Customer Relationship Management — is a huge business. According to this article , Forrester expected the CRM software market to hit $74 billion in 2007. This more modest Gartner report says the worldwide CRM market totalled $9.15 billion in 2008, growing at a 12.5% rate over 2007. CRM is pure B2B: ...4 weeks ago -
Social Media Monitoring 09 update
SMLXL - Engagement Marketing and Communication principles from Alan Moore —
Authority: 540
You can’t move for falling over the word social media, I personally have a point of view on the phrase ’social media’ but we can save that for a rainy day. My good friend Luke Brynley-Jones is putting what looks to be a great event, at which I will probably share my perspective on the phrase social media. But ...4 weeks ago -
Do You Copy Or Create?
The Relationship Economy...... —
Authority: 128
This entry is part 12 of 12 in the series Social Media When the IPhone was first released its functions and features made it different than any other mobile device in the market. Like bee’s to honey every other manufacturer ran to produce their own versions to catch up with what IPhone was offering the market. ...4 weeks ago -
Inbound Marketing, Outbound Marketing, and Spam: #IMS09 day one
Open Parenthesis —
Authority: 115
Yesterday was day one for the Inbound Marketing Summit (see #ims09 for tweetstream) at Gillette Stadium in Foxborough. If you’ll allow me an early morning extended metaphor, it reminded me an aspect of Boston public transit: the distinction between inbound and outbound, and how they can get confused. Kendall ...4 weeks ago -
A future vision of CRM
Wikinomics —
Authority: 418
Several weeks ago, my colleague Brian wrote about the emergence of Social CRM . The conversation touched on new applications of technology and analytics to help improve customer engagement and generate insight for the enterprise. I thought it might be worth expanding on some of the points made and continue the ...4 weeks ago -
Hot Fodder for next week’s VRM Workshop
ProjectVRM Blog —
Authority: 449
A few weeks ago I was interviewed by Neil Davey of MyCustomer.com , a major voice in the CRM ( Customer Relationship Management ) field. The results are up at Doc Searls: Customers will use ID data to force CRM change . Much of what Neil sources for that piece come from my new chapter (”Markets are ...4 weeks ago