worst customer service

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Latest blogosphere posts tagged “worst customer service”

  • Best Buys Buy Online, Pick-Up In Store Delays Made Me Regret Purchase


    ConsumeristAuthority Authority: 773
    Rick thought hed streamline his computer part purchase by snagging it at bestbuy.com and opting for in-store pick-up, skipping the hassle of digging around store shelves and cruising out of the store in a flash. He says he got hours of waiting instead. Rick writes: The power supply in my desktop computer failed ...
    5 days ago
  • Maytag Has Given Me 3 Weeks Of Dirty Clothing


    ConsumeristAuthority Authority: 773
    Nick bought a Maytag washer, but its the ever-broken, un-repaired appliance thats come to own him. He says hes gone back and forth with the company and has been promised replacement parts and cash back to defray the cost of doing laundry, but has instead been put through the spin cycle. Heres a copy of the letter he ...
    1 week ago
  • Greyhound Stood Me Up And Wont Refund My Ticket


    ConsumeristAuthority Authority: 773
    Miriam says she bought a Greyhound ticket in November, but the bus skipped her stop without notifying her. She couldnt get the company to cough up anything more than a voucher for a future trip. She writes: I just wanted to tell you about a ridiculous experience I had this weekend with the Greyhound Bus Company. I ...
    1 week ago
  • Why Cant Macys Reverse This Charge On Their Customers Debit Card?


    ConsumeristAuthority Authority: 773
    Amanda has been having a hard time getting Macys to reverse an incorrect charge on her credit card--a charge that was canceled less than five minutes after it was made last week. Her story includes almost all of the things that can go wrong with customer support, including random transfers, rude employees, and broken ...
    1 week ago
  • American Airlines Responds To Psychotic OJ Incident


    ConsumeristAuthority Authority: 773
    American Airlines made this statement to Fox & Friends regarding the story we posted last week of a first-class passenger who was given a warning that he might face federal charges for asking a flight attendant for a glass of orange juice: We are in the midst of a thorugh investigation. We do not just speak ...
    1 week ago
  • Videodrome #3: Paper Puppet Reenactments Of Removed YouTubes


    ConsumeristAuthority Authority: 773
    Faster! Leaner! Meaner! Ben Popken rounds up Consumerist.coms top stories of the week, from psychotic stewardesses to deadly foreclosures. This week we introduce a new feature: printing out the internet and turning it into a puppet show. Stories covered in this episode: IRS Tells Single Mom Shes Too ...
    2 weeks ago
  • Delta Offers Gold Status To Victims Of Pyschotic American Airlines Stewardess


    ConsumeristAuthority Authority: 773
    Delta has offered Gold status to anyone who was on the ill-fated American Airlines flight where a stewardess screamed at a first class passenger who had the gall to ask for orange juice, and had him given a written warning by the captain. Your article was forwarded to me from an industry peer and I thought maybe you ...
    2 weeks ago
  • HealthNet: Your Data May Have Been Stolen Several Months Ago


    ConsumeristAuthority Authority: 773
    HealthNet has been sending letters out to current and former clients notifying them that it lost medical and financial data on 1.5 million customers in May. The News-Times of Danbury, Conn. reports HealthNet sat on the news until recently. The News-Times reports: In the letter sent to its customers, Health Net ...
    2 weeks ago
  • DragonCon Kicks "Looking For Group" Booth Because DragonCon Was Rude To Them


    ConsumeristAuthority Authority: 773
    The staff of the annual DragonCon fantasy gaming convention seem to have decided to roleplay as Level 55 Lesser Jerks. Popular RPG parody webcomic "Looking For Group" says theyre not invited back this year because last year DragonCon staff moved their booth to a crappy part of the hall without notice, and then the ...
    2 weeks ago
  • Asking For Orange Juice On American Airlines May Violate Federal Law


    ConsumeristAuthority Authority: 773
    Something went very wrong on American Airlines flight 614 from Sacramento to Dallas this Sunday, December 6th. An American Airlines stewardess having an extremely bad day flipped the frak out on a first class passenger for asking for a glass of OJ and gave him a written warning from the captain for, "threatening, ...
    2 weeks ago
  • I Found It Impossible To Buy A PS3 At Sears


    ConsumeristAuthority Authority: 773
    If Sears isnt happy with its sales figures, it can blame itself by looking at the example of the way it treated Teresa -- a frustrated would-be customer who tried and failed several times to buy a PlayStation 3 from the store. Her absurdist tale of existentialist angst and befuddlement is worthy of Albert Camus: On ...
    2 weeks ago
  • Southwest Demanded Proof My Infant Wasnt 2


    ConsumeristAuthority Authority: 773
    Kris says the Southwest Airlines check-in desk gave her all sorts of hell when she tried to check herself and her 7-month-old baby boy onto a flight. The clerk at first refused to give up her ticket because she didnt have proof of the babys age, then relented only after 10 minutes of arguing. Kris forwarded us a ...
    2 weeks ago
  • Comcast Sicced Collections On Me Before My Bill Was Due


    ConsumeristAuthority Authority: 773
    Dan says hes feeling a bit untrusted by Comcast, which has released the collection agency hounds on him, despite his bills due date still being a ways off. He writes: I canceled Comcast at the beginning of October. When I returned my cable box I was told that I would received an adjusted bill for $44.05. When I ...
    2 weeks ago
  • 41% Of Sudden Acceleration Complaints Are Toyotas. Thats A Lot.


    ConsumeristAuthority Authority: 773
    Heres a beauty contest you dont want to win: 41% of the 2008 model safety complaints about "sudden acceleration" problems were for Toyota and Lexus models. That would be the same complaint lodged by that California family this summer when they crashed into a highway barrier at 120 mph when their loaner car wouldnt ...
    2 weeks ago
  • TiVo Sends Me Bill I Dont Owe, Cuts Off My Lifetime Service


    ConsumeristAuthority Authority: 773
    Lees TiVo saga is enough to scare you off from gift cards and lifetime service subscriptions from the company. Its a long, not easily summarized tale, but as things stand now, Lee is without service, stuck with an unwarranted $97.64 charge and has a gift card that wont work. Lee writes: I am having an issue with ...
    3 weeks ago
  • And The Award For Most Pissed Off Cell Phone Customers Goes To….


    the.LIFE Files - "Welcome To Exclusiveness"Authority Authority: 574
    A new Consumer Report says the company has he worst consumer satisfaction in the industry, while Verizon is rated as the best despite customer complaints about high prices.  Unleash the iPhone from your grip AT&T !!!! What do you say?
    3 weeks ago
  • I Joked With Radio Shack Clerk About Livestronging, Still Got Livestronged


    ConsumeristAuthority Authority: 773
    James went into Radio Shack determined to make a purchase without getting stung by the forced $1 Livestrong donation some customers say theyre finding on their receipts. He even joked with the clerk about the phenomenon. Then when he looked at his receipt, sure enough he found out he was an unwilling donor. He ...
    4 weeks ago
  • Chase Gave Me A Credit Card I Didnt Want


    ConsumeristAuthority Authority: 773
    Steven writes about how he feels he was tricked into opening a credit card he didnt want, then still received the card even after he was vehement about canceling his unauthorized application. He writes: I wanted to let you guys know about the pain & suffering I have been enduring in dealing with these jokers ...
    4 weeks ago
  • Use The Internet To Subvert Bogus Best Buy Optimization Fees


    ConsumeristAuthority Authority: 773
    Patrick discovered a clever way of avoiding Best Buys silly optimization fees as he shopped for a laptop: Shop online and opt for in-store pickup. The revelation came after a runaround in which Patrick had to drive across town to pick up his laptop, then was charged two different optimization fees as he tried to buy ...
    4 weeks ago
  • I, Too, Was Livestronged At Radio Shack


    ConsumeristAuthority Authority: 773
    Although Radio Shack employees insist they cant make a customer donate a dollar to Livestrong at checkout, Cheryls tale is disturbingly similar to that of Ryan , who says Radio Shack swiped a buck for him in the name of cancer research. She writes: This happened to me today as well. I am just furious. I only ...
    4 weeks ago

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