Consumer Reports Outs Best and Worst Mobile Networks
Consumer Reports just outed the results of their survey for the best and the worst mobile networks in the U.S. The said report focused on voice, data and overall customer service.
According to Consumer Reports survey AT&T Wireless is the worst wireless carrier in America for the last three years (2009, 2010 and 2011).
On the knowledge and customer service level T-Mobile, Sprint and AT&T scored low. Customers appeared to be most concerned by each of those carriers' voice and text service quality.
Meanwhile, Verizon Wireless scored the best rank for voice and data service quality and the carrier had a better customer service when it comes to resolving customer problems or issues.
Furthermore, smaller carriers Consumer Cellular and Credo wireless fared very, very well on the agency's latest survey.
However, for AT&T's consolation the carrier was seen as having the most reliable 4G LTE network.
Below is the wireless carriers' overall rankings, according to Consumer Reports:
#1 Consumer Cellular, #2 U.S. Cellular, #3 Credo Mobile, #4 Verizon Wireless, #5 Sprint, #6 T-Mobile and #7 AT&T.
Follow Technorati