OnStar Reverses Decision to Change Terms and Conditions
We received the announcement below from OnStar regarding an original article published as New OnStar Policy Raises User Concerns About Privacy on Technorati. We think the decision is a savvy move. We rather publish the announcement verbatim, as it is self explanatory.
Tue, Sep 27, 2011 3:16 pm
From : (e-mail) Vijay Iyer│OnStar Communications
Vice President Public Affairs & Corporate Communications
To : (e-mail) Cesar Ortiz, Technorati
OnStar Reverses Decision to Change Terms and Conditions
Will continue to protect customer and vehicle data privacy
DETROIT – OnStar announced today it is reversing its proposed Terms and Conditions policy changes and will not keep a data connection to customers’ vehicles after the OnStar service is canceled.
OnStar recently sent e-mails to customers telling them that effective Dec. 1, their service would change so that data from a customer vehicle would continue to be transmitted to OnStar after service was canceled – unless the customer asked for it to be shut off.
“We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers."
If OnStar ever offers the option of a data connection after cancellation, it would only be when a customer opted-in, Marshall said. And then OnStar would honor customers’ preferences about how data from that connection is treated.
Maintaining the data connection would have allowed OnStar to provide former customers with urgent information about natural disasters and recalls affecting their vehicles even after cancelling their service. It also would have helped in planning future services, Marshall said..
“We regret any confusion or concern we may have caused,” Marshall said.
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