RIM Issues Apology for BlackBerry Outages, Services are now Stable
After almost 4 long days of service outages, BlackBerry has things back under control. The announcement came early Thursday morning after more than 3 full days of BlackBerry service interruptions globally, affecting messaging services like email and BBM.
Research In Motion founder Mike Lazaridis gave a public video apology as well, showing the shame of RIM as of late in not holding true to their promise of satisfaction to their customers. Mike goes on to state in the video that he feels, "We've let many of you down", and that his company is "working tirelessly" to get services restored to normal levels. It appears that they were able to get the massive backlog of messages delivered, and systems should be back to normal (meaning you can start BBMing all your friends who you ignored through the outage).
The questions remains now, how is BlackBerry going to make their loyal customers feel good about continuing on as BlackBerry customers after seeing their iPhone friends rejoice for all the new features they just got with the iOS 5 update (and stable services)? Windows Phone 7.5 has been rolling out for a couple of weeks now with great reviews, and Android users haven't experienced any huge service outages for their OS either. It certainly makes RIM look foolish when compared to their competition. We may be seeing the end of the BlackBerry era sooner than we think.
Have a look at the video apology below in full.