Amazon Offers Support (Sets Goal for the Cloud)
Good news. If you need support for Red Hat, Ubuntu, SUSE Linux or Microsoft Windows on AWS, Amazon is now offering support for setup, configuration and troubleshooting of system software. These services are being offered as part of Amazon's support program. The company is also adding a “trusted advisor” feature to inspect AWS environments and offer help ranging from performance improvements to security suggestions.
Amazon Web Services is providing this cloud support to its special customers. If you have premium support packages for instance gold, which starts at $400 and continues up to platinum which is $15,000, then you are being offered this third-party support service. The beauty is that you can now ask questions about operating systems and “common application stack components.” This includes Apache, IIS, Sendmail, Postfix and (oddly) FTP.
Additionally, there is the addition of the Trusted Advisor. This add on will provide checks and make suggestions about how you can enhance your Amazon Web Services experience. To begin, Amazon will initiate eight checks. These move along a continuum from checking open ports to flagging unused elastic IP addresses.
These reviews encompass AWS offerings. For example there is a way to suggest that customers purchase reserve instances if a customer could save money based on previous use. (This works in concert with AWS interests, since reserved instances help Amazon with capacity planning.)
There are limitations to the advice that Amazon is offering with its services. However, this is going to be changing because of the data that Amazon has at its disposal. is possible that when companies consider this amount of data, with the possibilities of expansion, it can become an attractive selling point for using AWS. Again, the Trusted Advisor services are only available to customers who are gold or platinum support members.
This is a good beginning for Amazon. As these add-ons grow and enhance experiences for users, AWS development will continue.