Oh No, I Deleted an Important Email Folder
Here is a great instance of why you should backup your data routinely. This is a predicament that could have been effortlessly rectified had an online data backup service been in place or ideally, a hosted Microsoft Exchange service.
I received an urgent telephone call from a client today. She had unintentionally deleted a folder within her outlook PST file. The folder in question was an exceptionally crucial folder with all communication associated with a specific email account. This email account is the primary account for a second business this specific client takes care of. This resulted in the majority of the email associated with this business being totally lost, as the folder was also inadvertently removed from the deleted items folder too.
After initial investigation it turns out that the original backup process for the email data wasn't being followed, as the procedure was taking too much time to run as a result of the magnitude of data having to be backed up on her laptop. Approximately 8Gb of email data in two PST files, along with numerous other folders of user data.
After attempting multiple recovery methods on the 7.5Gb PST data file and spending multiple hours on the recovery job, none of her lost email data could be retrieved. This has been quite a pricey exercise for the client. This particular client lost a couple of hours out of her hectic schedule looking for the data herself and also a further two hours loss in productivity while our staff tried to recover the data while using her laptop. Following this, more data recovery attempts were conducted offsite so that the client could get back onto their system and get back to work. All the earlier attempts of data recovery resulted in not one email being recovered, as suspected. On top of that she received a bill for more than $300 for the attempted data recovery and re-instatement of the folder deleted.Continued on the next page