The HP Dilemma

Author: Leslie Kossoff
Published: August 19, 2011 at 10:25 am
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Are there any right answers for HP? Can it play in a world that isn't tied to its recent past - let alone its founders' vision for the company and the way it would operate?

Leo Apotheker, HP's CEO since September 2010, is the newest executive to try to figure out what the right answers are for the company - and yesterday's earnings call gave everyone an excellent idea of what he sees in HP's future.

He sees another version of IBM.

Product versus Service

Say HP to most people and they'll think printers. They might think PCs, as well, but printers are inextricably bound with HP's brand and reputation.

And that's about all the past that HP will keep as it moves into its future.


In direct contrast to Mr. Apotheker's two predecessors, Carly Fiorina - who acquired Compaq - and Mark Hurd - who acquired Palm, the company is now going to move very quickly away from hardware.  Except those printers.

Forget the tablets and phones - even though they were just introduced.  They're not working - so they're out.  Now.


As for the PCs, he's looking at spinning off the company and as soon as HP can find a buyer, those will be gone, too.

What's taking their place?  Services.  The cloud.  And the acquisition of Autonomy, one of the leading enterprise information management software companies.

Who'd've Guessed?

In many ways, what is most interesting is the surprise on the part of the markets and media regarding this move.  In fact, it was predictable.

For all that Mr. Apotheker said he wanted to make HP as "cool as Apple," there was no way in his space that he could pull that off.

Besides which, Mr. Apotheker's previous position was as CEO of SAP, the German enterprise software giant.  He's not primarily a hardware guy.  He's a software and service guy.  So, of course, he'd manage to his strengths.

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Article Author: Leslie Kossoff

Writer, speaker and former confidential advisor to executives and entrepreneurs worldwide, Leslie L. Kossoff has worked with organizations ranging from start-ups to Fortune 50s in the US, UK, Europe and Japan. …

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